Ebook

The Ecommerce BFCM Playbook

Most BFCM strategies focus on maximizing short-term gains. Sure, you’ll make some quick sales with deep discounts which everyone expects, but what happens after BFCM? This playbook is designed to drive long-term value by building relationships, not just transactions.
Discover how these leading brands are winning with AI
No items found.
No items found.

What's Inside?

01

It’s Not Just About Selling More — It’s About Building Loyalty

Focus on building meaningful customer relationships through personalized engagement that drives loyalty, rather than prioritizing one-time BFCM sales only.
02

It Puts Experience First, Not Just Discounts

This chapter emphasizes creating an engaging and memorable experience that blends personalization with offers, fostering deeper connections beyond discounts.
03

Spark Conversations and Drive Engagement

Proactively engage customers in real-time during BFCM through live chat and interactive campaigns, driving conversions and delivering a personalized experience.
04

During and Post BFCM Upsells & Cross-Sells Ahead of the Holidays

Learn how upselling and cross-selling strategies can boost AOV during BFCM while building momentum and sustaining engagement into the holiday season.
05

Be Proactive. Experiment Early to Optimize Results

Start A/B testing messaging, visuals, and offers ahead of BFCM to discover what resonates with your audience, maximizing conversion opportunities during the sale.
06

07

08

Discover why more than 15,000 brands choose Gorgias

Coming soon

The Ecommerce BFCM Playbook

Most BFCM strategies focus on maximizing short-term gains. Sure, you’ll make some quick sales with deep discounts which everyone expects, but what happens after BFCM? This playbook is designed to drive long-term value by building relationships, not just transactions.

The Ecommerce BFCM Playbook
In collaboration with Gorgias, the customer service platform used by 15,000 brands
No items found.

What's Inside

01

It’s Not Just About Selling More — It’s About Building Loyalty

Focus on building meaningful customer relationships through personalized engagement that drives loyalty, rather than prioritizing one-time BFCM sales only.
02

It Puts Experience First, Not Just Discounts

This chapter emphasizes creating an engaging and memorable experience that blends personalization with offers, fostering deeper connections beyond discounts.
03

Spark Conversations and Drive Engagement

Proactively engage customers in real-time during BFCM through live chat and interactive campaigns, driving conversions and delivering a personalized experience.
04

During and Post BFCM Upsells & Cross-Sells Ahead of the Holidays

Learn how upselling and cross-selling strategies can boost AOV during BFCM while building momentum and sustaining engagement into the holiday season.
05

Be Proactive. Experiment Early to Optimize Results

Start A/B testing messaging, visuals, and offers ahead of BFCM to discover what resonates with your audience, maximizing conversion opportunities during the sale.
06

07

08

[Ebook] Ecommerce bfcm playbook '24
Gorgias

Ready to wow shoppers and empower your support team?

Offer retention-worthy support with Gorgias, the AI-fueled customer service solution for Shopify stores.

Gorgias

Meet your shoppers where they are, when they need it

Book a demo to learn more about creating a guided shopping experience with Gorgias Convert.