“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Ebook
AI in Action: 10 Proven Strategies from Ecommerce Leaders
Access the ebook and get automatically registered for the live event on April 29th where leaders featured in the ebook will break down their most actionable strategies.
Discover how these leading brands are winning with AI
“AI in the world of customer experience can be daunting. But, it can also be transformative when you let it help you.”
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“Get ready to rethink automation, challenge the old ways, and see how AI takes CX to the next level by freeing up your team and creating seamless customer interactions.”
“If you’re wondering how to make AI an asset (not a threat) to your CX team, you’re in the right place.”
“This guide is designed to challenge traditional thinking and offer practical, straightforward strategies to help your CX team thrive alongside AI.”
“From one DTC aficionado to another, I hope you find AI’s impact on ecommerce as exciting and thought-provoking as I do.”
“AI in customer support? I’ll admit—I wasn’t convinced at first. But with the right guidance and a little personality, AI became Wildride’s secret weapon.”
“When used right, AI removes friction, personalizes experiences, and frees teams to focus on what truly matters: creating meaningful connections.”
What's Inside?
01
Onboarding and testing AI Agents
AI Agents need to be treated like any other new team member. Follow Needed, OLIPOP, and bareMineral’s step-by-step frameworks for onboarding, testing, and expanding AI tools.
02
Building trust with AI
Both customers and agents have doubts about AI. Get tips from CX leaders at Clove and July's CX leaders on establishing credibility while rolling out AI agents.
03
Personalized support with AI
Despite the notion that AI is robotic, top brands see it tailoring each customer conversation. Wildride Carrier and Suit Shop share their experiences on humanizing AI and when to hand over topics to agents.
04
More than support—AI drives sales
AI is more than a support tool—it drives personalized sales. Love Wellness, Shinesty, and Cornbread Hemp share tips on building AI-powered campaigns, use cases, and implementation.
05
AI predictions
Learn what each ecommerce leader thinks the future of AI in ecommerce holds—from multi-step actions to complimentary product replacements.
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