Gorgias is a complete platform with helpdesk, AI Agent, and conversion tools in one place. Yuma is conversational AI that layers on top of a separate helpdesk like Gorgias or Zendesk. Both offer conversational AI in email and chat and pre-built AI actions, but only Gorgias includes the helpdesk itself.

Gorgias integrates with the tools brands already run, including Recharge, Klaviyo, Attentive, Yotpo, Loop Returns, and NetSuite. Because Gorgias is the helpdesk, that data sits directly in the workspace your team already uses.

Yuma can also connect with ecommerce apps across a brand’s tech stack. But because Yuma is an AI layer rather than the helpdesk itself, it must connect to a helpdesk like Gorgias to access and act on customer conversations.

Gorgias is the helpdesk and the Shopify connection in one product. Agents can view and edit Shopify information in the ticket view, automation connects to live Shopify data, and the AI Agent updates orders directly. Yuma also connects to Shopify, but it runs inside a separate helpdesk rather than being one.

Gorgias reports on the entire customer support operation in one place: SLAs, custom fields, FRT, CSAT, average handle time, revenue from support, intent trends, and custom reporting. Yuma reports on its AI's performance, but because it isn't the helpdesk, full operational reporting depends on the platform it’s linked to.

Gorgias charges per ticket and starts at $10/month, with AI priced at $0.50–$1 per resolution and unlimited users included. Yuma charges per automated resolution at $0.68–$0.80. Yuma does not publish a helpdesk entry price, user limits, or AI pricing publicly.

Gorgias includes a Help Center, Contact Form, interactive scripted automations on your website, Order Management portals, and the ability to generate help center articles from past tickets using AI. Yuma does not offer these features.