Gorgias vs.

Yuma

Yuma limits AI feedback and holds teams back

Yuma’s fragmented platform force brands to juggle multiple tools, while Gorgias offers an all-in-one solution.

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Join leading brands who switched to Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Yuma

More interested in the nitty gritty? Jump to our in-depth feature comparison here.

Accuracy

Control

Flows

Enterprise

Helpdesk

Accuracy

Gorgias has built-in quality assurance

Gorgias’s AI Agent limits hallucinations by running every draft through a rigorous Quality Assurance process. Customers only receive AI answers if the AI is 90% confident in accuracy and detects no customer frustration.

Control

Advanced visibility and feedback

You can view a comprehensive breakdown of your Gorgias AI Agent’s decision making, and give feedback after every interaction to improve accuracy. This means more control and a better experience for your customers.

‍

Yuma only provides a basic thumbs-up or thumbs-down feedback option, making it hard for teams to fine-tune AI responses.

Flows

Gorgias Automate gives you more features

Yuma is limited to conversational AI, while Gorgias’s Automate also includes Flows and Order Management to upgrade your website’s CX. Don’t just rely on AI to respond to customers; be proactive about answering FAQs, recommending products, letting customers track orders, and more.

Enterprise

Powerful enough for top Shopify Plus brands

40% of the 250 largest stores on Shopify choose Gorgias. Onboard Gorgias's secure platform with a hands-on implementation team, custom integrations, advanced analytics and ticket management, multi-brand and multi-language support, and more.

Helpdesk

Get an all-in-one tool

While Yuma is a standalone tool that must integrate with a helpdesk, Gorgias is all in one. Consolidate your AI, helpdesk, and conversion tools into one — spend less time switching tabs and managing multiple vendor contracts, and enjoy the convenience of an all-in-one tool.

Accuracy

Gorgias has built-in quality assurance

Gorgias’s AI Agent limits hallucinations by running every draft through a rigorous Quality Assurance process. Customers only receive AI answers if the AI is 90% confident in accuracy and detects no customer frustration.

Control

Advanced visibility and feedback

You can view a comprehensive breakdown of your Gorgias AI Agent’s decision making, and give feedback after every interaction to improve accuracy. This means more control and a better experience for your customers.

‍

Yuma only provides a basic thumbs-up or thumbs-down feedback option, making it hard for teams to fine-tune AI responses.

Flows

Gorgias Automate gives you more features

Yuma is limited to conversational AI, while Gorgias’s Automate also includes Flows and Order Management to upgrade your website’s CX. Don’t just rely on AI to respond to customers; be proactive about answering FAQs, recommending products, letting customers track orders, and more.

Enterprise

Powerful enough for top Shopify Plus brands

40% of the 250 largest stores on Shopify choose Gorgias. Onboard Gorgias's secure platform with a hands-on implementation team, custom integrations, advanced analytics and ticket management, multi-brand and multi-language support, and more.

Helpdesk

Get an all-in-one tool

While Yuma is a standalone tool that must integrate with a helpdesk, Gorgias is all in one. Consolidate your AI, helpdesk, and conversion tools into one — spend less time switching tabs and managing multiple vendor contracts, and enjoy the convenience of an all-in-one tool.

See how Gorgias provides brands with the support they need to serve their customers

Gorgias outperforms Yuma across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than Yuma

G2 Rating

0/5

Shopify Rating

0/5

Trustpilot Score

0/5

G2 Ease of Setup

0/10

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

0/10

0/5

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

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Hear directly from brands why they chose Gorgias

Read case study↗

Eliminate turnaround times and create exceptional customer experiences

Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours.

Addison Debter

,

Head of Customer Service

at

Kirby Allison

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Capabilities ahead of the competition

“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”

Tosha Moyer

,

Senior Customer Experience Manager

at

Psycho Bunny

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Insightful automations

"We thought we knew what our FAQs were, but data from Gorgias was incredibly insightful to understand which FAQs to automate. That's one reason it's really valuable to have our Helpdesk tickets and automation features in one tool."

Ron Shah

,

CEO and Co-founder

at

Obvi

What’s the difference between Gorgias and Yuma?

Tell me more about how Gorgias’s AI outperforms Zendesk

Gorgias

Yuma

Conversational AI in email

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Conversational AI in chat

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Pre-built AI Actions

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Available across all plans

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Dedicated AI implementation team

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Transparent, usage-based pricing

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How do Gorgias Shopify Workflows compare to Zendesk?

Gorgias

Yuma

Customize sidebar with customer data

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Perform actions in the ticket view

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Embed customer data in canned responses

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Embed actions in canned responses

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Shopify variables within Rules

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Let your AI Agent update Shopify

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Let customer easily Track orders

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Nail pre-sales with discount codes, stock levels, and visual product links

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Drive revenue with campaigns targeted using Shopify data

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Show CX’s impact with revenue reports

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How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?

Gorgias

Yuma

Service level agreements (SLAs)

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Custom ticket fields

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Basic KPIs (FRT, RT, CSAT, etc)

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Average handle time

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Revenue generated from support

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Ticket Intent trends

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Custom reporting

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Talk to me about pricing.

Gorgias

Yuma

Helpdesk pricing model

Per ticket

Per user seat

Per ticket

–

Entry price

$10/month

–

AI pricing model

Per resolution

Per automated resolution

–

Price

$0.50-$1.00/resolution

$0.68-$0.80/automated resolution

–

Unlimited users

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Anything else I should know?

Gorgias

Yuma

Generate articles from past tickets with AI

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Publish interactive scripted automations on your website

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Offer Order Management portals on your website

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Offers Help Center and Contact Form

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What about key ecommerce integrations?

Gorgias

Yuma

Recharge

–

Klaviyo

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Attentive

–

Yotpo

–

Smile.io

–

Loop Returns

–

NetSuite

–

Join the 15,000+ brands that use Gorgias every day

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