Gorgias vs.

Yuma

Yuma limits AI feedback and holds teams back

Yuma’s fragmented platform force brands to juggle multiple tools, while Gorgias offers an all-in-one solution.
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4.6 G2
4.3 Shopify App Store
4.1 Trustpilot
Join leading brands who switched to Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Yuma

Accuracy
Control
Sales
Support
Enterprise
Accuracy

Gorgias has built-in quality assurance

Gorgias’s AI Agent limits hallucinations by running every draft through a rigorous Quality Assurance process. Customers only receive AI answers if the AI is 90% confident in accuracy and detects no customer frustration.

Control

Advanced visibility and feedback

You can view a comprehensive breakdown of your Gorgias AI Agent’s decision making, and give feedback after every interaction to improve accuracy. This means more control and a better experience for your customers.

‍

Yuma only provides a basic thumbs-up or thumbs-down feedback option, making it hard for teams to fine-tune AI responses.

Sales

Your 24/7 sales assistant

Gorgias goes beyond support. AI Agent for Sales uses real-time data to engage shoppers with pre-sale assistance, product recommendations, and dynamic discounts. If customers hesitate at checkout, AI Agent can answer last minute questions and suggest complementary products.

Support

Get an all-in-one tool

Yuma offers just conversational AI and must integrate with a helpdesk — Gorgias delivers everything. Combine your AI, helpdesk, and conversion tools in one platform. Less tab-switching, more streamlined workflows.

Enterprise

Powerful enough for top Shopify Plus brands

40% of the 250 largest stores on Shopify choose Gorgias. Onboard Gorgias's secure platform with a hands-on implementation team, custom integrations, advanced analytics and ticket management, multi-brand and multi-language support, and more.

Accuracy
Gorgias has built-in quality assurance

Gorgias’s AI Agent limits hallucinations by running every draft through a rigorous Quality Assurance process. Customers only receive AI answers if the AI is 90% confident in accuracy and detects no customer frustration.

cta image 1
Control
Advanced visibility and feedback

You can view a comprehensive breakdown of your Gorgias AI Agent’s decision making, and give feedback after every interaction to improve accuracy. This means more control and a better experience for your customers.

‍

Yuma only provides a basic thumbs-up or thumbs-down feedback option, making it hard for teams to fine-tune AI responses.

cta image 1
Sales
Your 24/7 sales assistant

Gorgias goes beyond support. AI Agent for Sales uses real-time data to engage shoppers with pre-sale assistance, product recommendations, and dynamic discounts. If customers hesitate at checkout, AI Agent can answer last minute questions and suggest complementary products.

cta image 1
Support
Get an all-in-one tool

Yuma offers just conversational AI and must integrate with a helpdesk — Gorgias delivers everything. Combine your AI, helpdesk, and conversion tools in one platform. Less tab-switching, more streamlined workflows.

cta image 1
Enterprise
Powerful enough for top Shopify Plus brands

40% of the 250 largest stores on Shopify choose Gorgias. Onboard Gorgias's secure platform with a hands-on implementation team, custom integrations, advanced analytics and ticket management, multi-brand and multi-language support, and more.

cta image 1
See how Gorgias provides brands with the support they need to serve their customers

Hear directly from brands why they chose Gorgias

Read case study↗
Eliminate turnaround times and create exceptional customer experiences
"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."
Addison Debter
,
Head of Customer Service
at
Kirby Allison
Read case study↗
Capabilities ahead of the competition
“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”
Tosha Moyer
,
Senior Customer Experience Manager
at
Psycho Bunny
Read case study↗
Insightful automations
"We thought we knew what our FAQs were, but data from Gorgias was incredibly insightful to understand which FAQs to automate. That's one reason it's really valuable to have our Helpdesk tickets and automation features in one tool."
Ron Shah
,
CEO and Co-founder
at
Obvi

Gorgias outperforms Yuma across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than Yuma
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Shopify Rating
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Shopify Rating
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G2 Ease of Setup
Trustpilot Score
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Ready to get started?
Start Free TrialBook a Demo

Hear directly from brands why they chose Gorgias

Read case study↗
Eliminate turnaround times and create exceptional customer experiences
"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."
Addison Debter
,
Head of Customer Service
at
Kirby Allison
Read case study↗
Capabilities ahead of the competition
“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”
Tosha Moyer
,
Senior Customer Experience Manager
at
Psycho Bunny
Read case study↗
Insightful automations
"We thought we knew what our FAQs were, but data from Gorgias was incredibly insightful to understand which FAQs to automate. That's one reason it's really valuable to have our Helpdesk tickets and automation features in one tool."
Ron Shah
,
CEO and Co-founder
at
Obvi
See how Gorgias provides brands with the support they need to serve their customers

What’s the difference between Gorgias and Yuma?

Tell me more about how Gorgias’s AI outperforms Zendesk
Gorgias
Yuma
Conversational AI in email
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Conversational AI in chat
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Pre-built AI Actions 
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Available across all plans 
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Dedicated AI implementation team
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Transparent, usage-based pricing
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What about key ecommerce integrations?
Gorgias
Yuma
Recharge
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Klaviyo
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Attentive
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Yotpo
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Smile.io
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Loop Returns
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NetSuite
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How do Gorgias Shopify Workflows compare to Zendesk?
Gorgias
Yuma
Customize sidebar with customer data
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Perform actions in the ticket view
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Embed customer data in canned responses
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Embed actions in canned responses
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Shopify variables within Rules
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Let your AI Agent update Shopify
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Let customer easily Track orders
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Nail pre-sales with discount codes, stock levels, and visual product links
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Drive revenue with campaigns targeted using Shopify data
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Show CX’s impact with revenue reports
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How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?
Gorgias
Yuma
Service level agreements (SLAs)
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Custom ticket fields
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Basic KPIs (FRT, RT, CSAT, etc)
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Average handle time 
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Revenue generated from support 
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Ticket Intent trends 
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Custom reporting 
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Talk to me about pricing.
Gorgias
Yuma
Helpdesk pricing model
Per ticket
Per user seat
Per ticket
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Entry price 
$10/month
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AI pricing model
Per resolution
Per automated resolution
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Price
$0.50-$1/resolution
$0.68-$0.80/automated resolution
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Unlimited users
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Anything else I should know?
Gorgias
Yuma
Generate articles from past tickets with AI 
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Publish interactive scripted automations on your website
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Offer Order Management portals on your website
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Offers Help Center and Contact Form
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Join the 15,000+ brands that use Gorgias every day
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