Gorgias vs.

Siena

Engage customers from pre-sale to problem-solved with Gorgias

While Siena helps you answer customers faster, Gorgias offers more value with an all-in-one solution that drives sales and fully resolves issues.

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Join leading brands who switched to Gorgias

Why 6,000 brands choose Gorgias's AI Agent, but only 100 choose Siena

Accuracy

Resolutions

Sales

Support

Enterprise

Accuracy

Gorgias has built-in quality assurance

Gorgias’s AI Agent limits hallucinations by running every draft through a rigorous Quality Assurance process. Customers only receive AI answers if the AI is 90% confident it has the spot-on answer.

‍

Siena lacks these strict checks, leading to a high rate of inaccurate responses that can disrupt customer interactions and harm brand trust.

Resolutions

With Gorgias, you only pay for resolutions

Siena and Gorgias both charge per conversation. The difference? Siena bills you for every conversation — resolved or not. And with Siena's shorter 24-hour conversation reset (vs. Gorgias's 72 hours), you're paying more for simple follow-ups. Gorgias keeps it fair: you only pay when AI actually delivers value.

Sales

Your 24/7 sales assistant

AI Agent for Sales uses real-time data to engage shoppers with pre-sale assistance, product recommendations, and discounts. If customers hesitate at checkout, AI Agent can answer last-minute questions, turning browsers into buyers.

‍

Siena isn't built for sales. It lacks native tools for upsells, cross-sells, or discounting, so it can't increase revenue like Gorgias can.

Support

Get an all-in-one tool

Gorgias puts convenience first. Consolidate your AI, tech stack, helpdesk, and conversion tools into one. Spend less time switching platforms and more time making customers happy.

‍

With Siena, you're stuck managing multiple tools. Since it doesn't have a built-in helpdesk, you’ll need to connect it to other platforms, juggle multiple vendors, and deal with more contracts and billing.

Enterprise

Powerful enough for top Shopify Plus brands

40% of the 250 largest stores on Shopify choose Gorgias. Onboard Gorgias’s secure platform with a hands-on implementation team, custom integrations, and advanced analytics. Plus, our proven 50-in-50 automation playbook guarantees results from day one.

‍

Meanwhile, making even small adjustments in Siena often requires working with their success team. If you want powerful automation results and self-sufficiency, Siena isn’t it.

Accuracy

Gorgias has built-in quality assurance

Gorgias’s AI Agent limits hallucinations by running every draft through a rigorous Quality Assurance process. Customers only receive AI answers if the AI is 90% confident it has the spot-on answer.

‍

Siena lacks these strict checks, leading to a high rate of inaccurate responses that can disrupt customer interactions and harm brand trust.

Resolutions

With Gorgias, you only pay for resolutions

Siena and Gorgias both charge per conversation. The difference? Siena bills you for every conversation — resolved or not. And with Siena's shorter 24-hour conversation reset (vs. Gorgias's 72 hours), you're paying more for simple follow-ups. Gorgias keeps it fair: you only pay when AI actually delivers value.

Sales

Your 24/7 sales assistant

AI Agent for Sales uses real-time data to engage shoppers with pre-sale assistance, product recommendations, and discounts. If customers hesitate at checkout, AI Agent can answer last-minute questions, turning browsers into buyers.

‍

Siena isn't built for sales. It lacks native tools for upsells, cross-sells, or discounting, so it can't increase revenue like Gorgias can.

Support

Get an all-in-one tool

Gorgias puts convenience first. Consolidate your AI, tech stack, helpdesk, and conversion tools into one. Spend less time switching platforms and more time making customers happy.

‍

With Siena, you're stuck managing multiple tools. Since it doesn't have a built-in helpdesk, you’ll need to connect it to other platforms, juggle multiple vendors, and deal with more contracts and billing.

Enterprise

Powerful enough for top Shopify Plus brands

40% of the 250 largest stores on Shopify choose Gorgias. Onboard Gorgias’s secure platform with a hands-on implementation team, custom integrations, and advanced analytics. Plus, our proven 50-in-50 automation playbook guarantees results from day one.

‍

Meanwhile, making even small adjustments in Siena often requires working with their success team. If you want powerful automation results and self-sufficiency, Siena isn’t it.

See how Gorgias provides brands with the support they need to serve their customers

Hear directly from brands why they chose Gorgias

Read case study↗

Eliminate turnaround times and create exceptional customer experiences

"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."

Addison Debter

,

Head of Customer Service

at

Kirby Allison

Read case study↗

Capabilities ahead of the competition

“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”

Tosha Moyer

,

Senior Customer Experience Manager

at

Psycho Bunny

Read case study↗

Insightful automations

"We thought we knew what our FAQs were, but data from Gorgias was incredibly insightful to understand which FAQs to automate. That's one reason it's really valuable to have our Helpdesk tickets and automation features in one tool."

Ron Shah

,

CEO and Co-founder

at

Obvi

Gorgias outperforms Siena across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than Siena

G2 Rating

0/5

Shopify Rating

0/5

Trustpilot Score

0/5

G2 Ease of Setup

0/10

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

0/10

0/5

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

Ready to get started?

Start Free Trial Book a Demo

Get Started

Hear directly from brands why they chose Gorgias

Read case study↗

Eliminate turnaround times and create exceptional customer experiences

"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."

Addison Debter

,

Head of Customer Service

at

Kirby Allison

Read case study↗

Capabilities ahead of the competition

“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”

Tosha Moyer

,

Senior Customer Experience Manager

at

Psycho Bunny

Read case study↗

Insightful automations

"We thought we knew what our FAQs were, but data from Gorgias was incredibly insightful to understand which FAQs to automate. That's one reason it's really valuable to have our Helpdesk tickets and automation features in one tool."

Ron Shah

,

CEO and Co-founder

at

Obvi

See how Gorgias provides brands with the support they need to serve their customers

What’s the difference between Gorgias and Siena?

Tell me more about how Gorgias’s AI outperforms Zendesk

Gorgias

Siena

Conversational AI in email

–

Conversational AI in chat

–

Pre-built AI Actions

–

Available across all plans

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Dedicated AI implementation team

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Transparent, usage-based pricing

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What about key ecommerce integrations?

Gorgias

Siena

Recharge

–

Klaviyo

–

Attentive

–

Yotpo

–

Smile.io

–

Loop Returns

–

NetSuite

–

How do Gorgias Shopify Workflows compare to Zendesk?

Gorgias

Siena

Customize sidebar with customer data

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Perform actions in the ticket view

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Embed customer data in canned responses

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Embed actions in canned responses

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Shopify variables within Rules

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Let your AI Agent update Shopify

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Let customer easily Track orders

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Nail pre-sales with discount codes, stock levels, and visual product links

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Drive revenue with campaigns targeted using Shopify data

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Show CX’s impact with revenue reports

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How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?

Gorgias

Siena

Service level agreements (SLAs)

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Custom ticket fields

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Basic KPIs (FRT, RT, CSAT, etc)

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Average handle time

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Revenue generated from support

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Ticket Intent trends

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Custom reporting

–

Talk to me about pricing.

Gorgias

Siena

Helpdesk pricing model

Per ticket

Per user seat

Per ticket

–

Entry price

$10/month

–

AI pricing model

Per resolution

Per ticket

–

Price

$0.50-$1/resolution

$0.37-0.50/ message

–

Unlimited users

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Anything else I should know?

Gorgias

Siena

Generate articles from past tickets with AI

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Publish interactive scripted automations on your website

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Offer Order Management portals on your website

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Offers Help Center and Contact Form

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Join the 15,000+ brands that use Gorgias every day

Start Free Trial Book a demo

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