Gorgias vs.

Siena

Siena drives up CX budgets and limits control

Learn why Gorgias’s robust AI quality assurance, resolution-focused pricing, and all-in-one helpdesk are leading teams to switch from Siena.

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Join leading brands who switched to Gorgias

Why 6,000 brands choose Gorgias Automate, but only 100 choose Siena

More interested in the nitty gritty? Jump to our in-depth feature comparison here.

Accuracy

Resolutions

Enterprise

Easy

Helpdesk

Accuracy

Gorgias has built-in quality assurance

Gorgias’s AI Agent limits hallucinations by running every draft through a rigorous Quality Assurance process. Customers only receive AI answers if the AI is 90% confident it has the spot-on answer.

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Siena lacks these strict checks, leading to a high rate of inaccurate responses that can disrupt customer interactions and harm brand trust.

Resolutions

With Gorgias, you only pay for resolutions

Siena users are charged for every single message sent, regardless of whether or not the issue has been resolved. This leads to skyrocketing bills when conversations require multiple back-and-forth messages.

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Gorgias only charges for full resolutions. Siena and Gorgias can both save drafts when they aren’t confident enough to send, but Siena charges for these while Gorgias does not.

Enterprise

Powerful enough for top Shopify Plus brands

40% of the 250 largest stores on Shopify choose Gorgias. Onboard Gorgias's secure platform with a hands-on implementation team, custom integrations, advanced analytics and ticket management, multi-brand and multi-language support, and more.

Easy

Easy enough for small-but-mighty teams

Become a Gorgias expert with simple setup, easy UI, tons of resources and templates, and a helpful support team available 24/7.

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Siena is hard to set up, sometimes requiring multiple tries, and frequent reliance on the Siena team for even minor updates.

Helpdesk

Get an all-in-one tool

While Siena is a standalone tool that must integrate with a helpdesk, Gorgias is all in one.

‍

Consolidate your AI, helpdesk, and conversion tools into one — spend less time switching tabs and managing multiple vendor contracts, and enjoy the convenience of an all-in-one tool.

Accuracy

Gorgias has built-in quality assurance

Gorgias’s AI Agent limits hallucinations by running every draft through a rigorous Quality Assurance process. Customers only receive AI answers if the AI is 90% confident it has the spot-on answer.

‍

Siena lacks these strict checks, leading to a high rate of inaccurate responses that can disrupt customer interactions and harm brand trust.

Resolutions

With Gorgias, you only pay for resolutions

‍

Gorgias only charges for full resolutions. Siena and Gorgias can both save drafts when they aren’t confident enough to send, but Siena charges for these while Gorgias does not.

Enterprise

Powerful enough for top Shopify Plus brands

Easy

Easy enough for small-but-mighty teams

Become a Gorgias expert with simple setup, easy UI, tons of resources and templates, and a helpful support team available 24/7.

‍

Siena is hard to set up, sometimes requiring multiple tries, and frequent reliance on the Siena team for even minor updates.

Helpdesk

Get an all-in-one tool

While Siena is a standalone tool that must integrate with a helpdesk, Gorgias is all in one.

‍

Consolidate your AI, helpdesk, and conversion tools into one — spend less time switching tabs and managing multiple vendor contracts, and enjoy the convenience of an all-in-one tool.

Gorgias outperforms Siena across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than Siena

G2 Rating

0/5

Shopify Rating

0/5

Trustpilot Score

0/5

G2 Ease of Setup

0/10

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

0/10

0/5

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

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Hear directly from brands why they chose Gorgias

Read case study↗

Eliminate turnaround times and create exceptional customer experiences

Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours.

Addison Debter

Head of Customer Service

Kirby Allison

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Capabilities ahead of the competition

“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”

Tosha Moyer

Senior Customer Experience Manager

Psycho Bunny

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Insightful automations

"We thought we knew what our FAQs were, but data from Gorgias was incredibly insightful to understand which FAQs to automate. That's one reason it's really valuable to have our Helpdesk tickets and automation features in one tool."

Ron Shah

CEO and Co-founder

Obvi

What’s the difference between Gorgias and Siena?

Tell me more about how Gorgias’s AI outperforms Zendesk

Gorgias

Siena

Conversational AI in email

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Conversational AI in chat

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Pre-built AI Actions

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Available across all plans

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Dedicated AI implementation team

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Transparent, usage-based pricing

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How do Gorgias Shopify Workflows compare to Zendesk?

Gorgias

Siena

Customize sidebar with customer data

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Perform actions in the ticket view

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Embed customer data in canned responses

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Embed actions in canned responses

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Shopify variables within Rules

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Let your AI Agent update Shopify

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Let customer easily Track orders

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Nail pre-sales with discount codes, stock levels, and visual product links

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Drive revenue with campaigns targeted using Shopify data

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Show CX’s impact with revenue reports

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How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?

Gorgias

Siena

Service level agreements (SLAs)

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Custom ticket fields

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Basic KPIs (FRT, RT, CSAT, etc)

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Average handle time

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Revenue generated from support

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Ticket Intent trends

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Custom reporting

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Talk to me about pricing.

Gorgias

Siena

Helpdesk pricing model

Per ticket

Per user seat

Per ticket

–

Entry price

$10/month

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AI pricing model

Per resolution

Per message

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Price

$0.50-$1.00/resolution

$0.37-0.50/ message

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Unlimited users

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Anything else I should know?

Gorgias

Siena

Generate articles from past tickets with AI

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Publish interactive scripted automations on your website

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Offer Order Management portals on your website

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Offers Help Center and Contact Form

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What about key ecommerce integrations?

Gorgias

Siena

Recharge

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Klaviyo

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Attentive

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Yotpo

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Smile.io

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Loop Returns

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NetSuite

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Join the 15,000+ brands that use Gorgias every day

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