Gorgias vs.

PerfectBot

Choose the AI that can actually resolve tickets.

Deeply integrated with Shopify and core ecommerce apps, Gorgias’s AI Agent helps online stores fully resolve customer inquiries — not just answer FAQs like PerfectBot.

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Join leading brands who switched to Gorgias

Why 15,000+ ecommerce brands choose Gorgias over PerfectBot

More interested in the nitty gritty? Jump to our in-depth feature comparison here.

Resolutions

Integrations

Enterprise

Test

All-in-One

Resolutions

Resolutions, not just replies

Gorgias’s AI Agent answers emails like a human — including the ability to perform Actions like updating orders, subscriptions, returns, and more.

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Gorgias connects to Shopify and your tools to fully resolve customer inquiries, whereas PerfectBot can only answer FAQs that don’t need an update. Gorgias can handle 2x the queries thanks to Actions.

Integrations

Connect your ecommerce tech stack

Gorgias is a one-tab tool. Gorgias connects to key ecommerce apps: sync data across tools, build workflows to prioritize tickets and send automatic responses, and push updates without switching tabs.

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Gorgias’s AI can fetch data and perform Actions in tools such as Shopify, Recharge, and Loop Returns in a dedicated UI. PerfectBot, on the other hand, is controlled through non-trackable internal notes.

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Enterprise

Powerful enough for top Shopify Plus brands

Gorgias is enterprise-ready.

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Onboard on Gorgias’s secure and reliable platform smoothly with hands-on implementation, custom integrations, advanced analytics, support for multi-brand and multi-language, and a large team with rapid product development — that’s why 40% of the 250 largest stores on Shopify choose Gorgias.

Test

Test responses to gauge accuracy — free

Gorgias’s AI Agent offers a free test environment where you can see how AI Agent would answer common questions.

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By contrast, PerfectBot charges for each test response, counting them as interactions.

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Testing is a great way to check your AI’s behavior to understand the answers your customers will receive.

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All-in-One

Go beyond AI with Helpdesk, Flows, and Convert

Gorgias is the #1 Shopify helpdesk and an all-in-one CX platform. PerfectBot does not offer a helpdesk for ticket management, Convert for on-site revenue generation, or Flows and Order Management to improve your website’s CX.

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Brands prefer consolidating tools to avoid separate vendors and switching between other tools.

‍

Resolutions

Resolutions, not just replies

Gorgias’s AI Agent answers emails like a human — including the ability to perform Actions like updating orders, subscriptions, returns, and more.

‍

Gorgias connects to Shopify and your tools to fully resolve customer inquiries, whereas PerfectBot can only answer FAQs that don’t need an update. Gorgias can handle 2x the queries thanks to Actions.

Integrations

Connect your ecommerce tech stack

Gorgias is a one-tab tool. Gorgias connects to key ecommerce apps: sync data across tools, build workflows to prioritize tickets and send automatic responses, and push updates without switching tabs.

‍

Gorgias’s AI can fetch data and perform Actions in tools such as Shopify, Recharge, and Loop Returns in a dedicated UI. PerfectBot, on the other hand, is controlled through non-trackable internal notes.

‍

Enterprise

Powerful enough for top Shopify Plus brands

Gorgias is enterprise-ready.

‍

Onboard on Gorgias’s secure and reliable platform smoothly with hands-on implementation, custom integrations, advanced analytics, support for multi-brand and multi-language, and a large team with rapid product development — that’s why 40% of the 250 largest stores on Shopify choose Gorgias.

Test

Test responses to gauge accuracy — free

Gorgias’s AI Agent offers a free test environment where you can see how AI Agent would answer common questions.

‍

By contrast, PerfectBot charges for each test response, counting them as interactions.

‍

Testing is a great way to check your AI’s behavior to understand the answers your customers will receive.

‍

All-in-One

Go beyond AI with Helpdesk, Flows, and Convert

Gorgias is the #1 Shopify helpdesk and an all-in-one CX platform. PerfectBot does not offer a helpdesk for ticket management, Convert for on-site revenue generation, or Flows and Order Management to improve your website’s CX.

‍

Brands prefer consolidating tools to avoid separate vendors and switching between other tools.

‍

See how Gorgias provides brands with the support they need to serve their customers.

Gorgias outperforms competitors across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than the rest

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0/5

Shopify Rating

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Trustpilot Score

0/5

G2 Ease of Setup

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Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

0/10

0/5

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

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Hear directly from brands why they chose Gorgias

Read case study↗

Adaptable and actionable AI

“I was a little bit hesitant about using AI Agent initially. We knew that we were interested in more automation because we have had more customers reaching out, but weren’t sure that it would be able to meet their growing needs. It’s been incredible to see how adaptable AI Agent is, and how it can quickly pick up on the small things — for example, if something is a hot topic for us, you can see AI Agent start talking about it, and knowing when it’s something that needs to be handed off to our team.”

Lauren Reams

,

Customer Experience Manager

at

Vessel

Read case study↗

Capabilities ahead of the competition

“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”

Tosha Moyer

,

Senior Customer Experience Manager

at

Psycho Bunny

Read case study↗

"Gorgias AI Agent is going to be a game-changer for us during BFCM. Immediate, personalized responses reduce the volume of repetitive inquiries and ensure our community feels supported during the busiest time of the year. Our community members have even mistaken the AI Agent for a real person, which speaks volumes about how well it aligns with our brand voice.”

Zoe Cranney

,

Community Experience Expert

at

LSKD

What’s the difference between Gorgias and PerfectBot?

Tell me more about how Gorgias’s AI outperforms Zendesk

Gorgias

PerfectBot

Conversational AI in email

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Conversational AI in chat

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Pre-built AI Actions

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Available across all plans

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Dedicated AI implementation team

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Transparent, usage-based pricing

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What about key ecommerce integrations?

Gorgias

PerfectBot

Recharge

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Klaviyo

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Attentive

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Yotpo

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Smile.io

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Loop Returns

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NetSuite

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How do Gorgias Shopify Workflows compare to Zendesk?

Gorgias

PerfectBot

Customize sidebar with customer data

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Perform actions in the ticket view

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Embed customer data in canned responses

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Embed actions in canned responses

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Shopify variables within Rules

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Let your AI Agent update Shopify

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Let customer easily Track orders

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Nail pre-sales with discount codes, stock levels, and visual product links

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Drive revenue with campaigns targeted using Shopify data

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Show CX’s impact with revenue reports

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How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?

Gorgias

PerfectBot

Service level agreements (SLAs)

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Custom ticket fields

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Basic KPIs (FRT, RT, CSAT, etc)

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Average handle time

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Revenue generated from support

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Ticket Intent trends

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Custom reporting

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Talk to me about pricing.

Gorgias

PerfectBot

Helpdesk pricing model

Per ticket

Per user seat

Per ticket

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Entry price

$10/month

$0.10 per conversation (even if the issue is not resolved)

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AI pricing model

Per resolution

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Price

$0.50-$1/resolution

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Unlimited users

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Anything else I should know?

Gorgias

PerfectBot

Generate articles from past tickets with AI

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Publish interactive scripted automations on your website

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Offer Order Management portals on your website

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Offers Help Center and Contact Form

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Join the 15,000+ brands that use Gorgias every day

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