Gorgias vs.

Ada

Gorgias is built for ecommerce. Ada isn’t.

Gorgias's AI tool integrates with Shopify seamlessly — without high costs spent on developer hours to build and maintain complex automations.

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Join leading brands who switched to Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Ada

More interested in the nitty gritty? Jump to our in-depth feature comparison here.

Ecommerce

Easy

Integrations

Enterprise

All-in-One

Ecommerce

Designed for order, shipping, and returns

AI Agent is designed to handle topics that make up 80% of most ecommerce brands’ support queries.

‍

It easily connects to Shopify to read order data and help your customers manage their orders. Ada is built for SaaS, telecommunications, and companies with different support needs.

Easy

Simple, low-code setup

Gorgias's AI Agent is simple to set up, relying on text instructions and pre-built integrations that don't require extra dev work.

‍

Ada requires time and money spent on API configurations with your helpdesk, Shopify, and other tools for each question you want to answer. Most brands have to rely on Ada’s team or developers to make simple changes.

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Integrations

Resolve queries, don’t just reply

To fully resolve customer questions, your AI needs to be able to update orders, manage subscriptions, and more.

‍

AI Agent makes this easy, with a library of pre-built Actions for the most popular ecommerce apps (like Shopify, Loop Returns, and Recharge) that you can connect in a couple of clicks.

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Ada does not offer any pre-built Actions, forcing you to build integrations from scratch using APIs.

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Enterprise

Powerful enough for top Shopify Plus brands

Gorgias is enterprise-ready.

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Onboard on Gorgias’s secure and reliable platform smoothly with hands-on implementation, custom integrations, SMS support, advanced analytics and ticket management, support for multi-brand and multi-language, and more — that’s why 40% of the 250 largest stores on Shopify choose Gorgias.

All-in-One

Go beyond with helpdesk, Flows, and Convert

While Ada is a standalone tool that must integrate with a helpdesk, Gorgias is all in one.

‍

Consolidate your AI, helpdesk, and conversion tools into one — spend less time switching tabs and managing multiple vendor contracts, and enjoy the convenience of an all-in-one tool.

‍

Ecommerce

Designed for order, shipping, and returns

AI Agent is designed to handle topics that make up 80% of most ecommerce brands’ support queries.

‍

It easily connects to Shopify to read order data and help your customers manage their orders. Ada is built for SaaS, telecommunications, and companies with different support needs.

Easy

Simple, low-code setup

Gorgias's AI Agent is simple to set up, relying on text instructions and pre-built integrations that don't require extra dev work.

‍

Ada requires time and money spent on API configurations with your helpdesk, Shopify, and other tools for each question you want to answer. Most brands have to rely on Ada’s team or developers to make simple changes.

‍

Integrations

Resolve queries, don’t just reply

To fully resolve customer questions, your AI needs to be able to update orders, manage subscriptions, and more.

‍

AI Agent makes this easy, with a library of pre-built Actions for the most popular ecommerce apps (like Shopify, Loop Returns, and Recharge) that you can connect in a couple of clicks.

‍

Ada does not offer any pre-built Actions, forcing you to build integrations from scratch using APIs.

‍

Enterprise

Powerful enough for top Shopify Plus brands

Gorgias is enterprise-ready.

‍

Onboard on Gorgias’s secure and reliable platform smoothly with hands-on implementation, custom integrations, SMS support, advanced analytics and ticket management, support for multi-brand and multi-language, and more — that’s why 40% of the 250 largest stores on Shopify choose Gorgias.

All-in-One

Go beyond with helpdesk, Flows, and Convert

While Ada is a standalone tool that must integrate with a helpdesk, Gorgias is all in one.

‍

Consolidate your AI, helpdesk, and conversion tools into one — spend less time switching tabs and managing multiple vendor contracts, and enjoy the convenience of an all-in-one tool.

‍

See how Gorgias provides brands with the support they need to serve their customers.

Gorgias outperforms competitors across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than the rest

G2 Rating

0/5

Shopify Rating

0/5

Trustpilot Score

0/5

G2 Ease of Setup

0/10

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

0/10

0/5

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

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Hear directly from brands why they chose Gorgias

Read case study↗

Eliminate turnaround times and create exceptional customer experiences

“Gorgias is a great tool — streamlined and connected with Shopify in a really straightforward way that makes it easy to handle customer orders. Gorgias really helps eliminate the turnaround times for getting back to customers in a timely fashion."

Addison Debter

,

Head of Customer Service

at

Kirby Allison

Read case study↗

Capabilities ahead of the competition

“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”

Tosha Moyer

,

Senior Customer Experience Manager

at

Psycho Bunny

Read case study↗

"Gorgias AI Agent is going to be a game-changer for us during BFCM. Immediate, personalized responses reduce the volume of repetitive inquiries and ensure our community feels supported during the busiest time of the year. Our community members have even mistaken the AI Agent for a real person, which speaks volumes about how well it aligns with our brand voice.”

Zoe Cranney

,

Community Experience Expert

at

LSKD

What’s the difference between Gorgias and Ada?

Tell me more about how Gorgias’s AI outperforms Zendesk

Gorgias

Ada

Conversational AI in email

–

Conversational AI in chat

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Pre-built AI Actions

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Available across all plans

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Dedicated AI implementation team

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Transparent, usage-based pricing

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What about key ecommerce integrations?

Gorgias

Ada

Recharge

–

Klaviyo

–

Attentive

–

Yotpo

–

Smile.io

–

Loop Returns

–

NetSuite

–

How do Gorgias Shopify Workflows compare to Zendesk?

Gorgias

Ada

Customize sidebar with customer data

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Perform actions in the ticket view

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Embed customer data in canned responses

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Embed actions in canned responses

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Shopify variables within Rules

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Let your AI Agent update Shopify

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Let customer easily Track orders

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Nail pre-sales with discount codes, stock levels, and visual product links

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Drive revenue with campaigns targeted using Shopify data

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Show CX’s impact with revenue reports

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How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?

Gorgias

Ada

Service level agreements (SLAs)

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Custom ticket fields

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Basic KPIs (FRT, RT, CSAT, etc)

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Average handle time

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Revenue generated from support

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Ticket Intent trends

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Custom reporting

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Talk to me about pricing.

Gorgias

Ada

Helpdesk pricing model

Per ticket

Per user seat

Per ticket

–

Entry price

$10/month

$0.10-0.50 per conversation (even if the issue is not resolved)

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AI pricing model

Per resolution

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Price

$0.50-$1/resolution

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Unlimited users

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Anything else I should know?

Gorgias

Ada

Generate articles from past tickets with AI

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Publish interactive scripted automations on your website

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Offer Order Management portals on your website

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Offers Help Center and Contact Form

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Join the 15,000+ brands that use Gorgias every day

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