Gorgias vs.

Ada

Gorgias is built for ecommerce. Ada isn’t.

Choose the AI tool that integrates with Shopify and makes it easy for ecommerce brands to resolve queries about online orders, shipping, and returns — all in one place.
4.6 G2 Rating
4.3 Shopify App Store Rating
4.1 Trust Pilot Rating
Join leading brands who switched to Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Ada

More interested in the nitty gritty? Jump to our in-depth feature comparison here.
Ecommerce
Easy
Integrations
Enterprise
All-in-One
Ecommerce

Designed for order, shipping, and returns

AI Agent is designed to handle topics that make up 80% of most ecommerce brands’ support queries.

It easily connects to Shopify to read order data and help your customers manage their orders. Ada is built for SaaS, telecommunications, and companies with different support needs.

Easy

Simple, low-code setup

Gorgias's AI Agent is simple to set up, relying on text instructions and pre-built integrations.

On the other hand, Ada requires you to set up API calls with your helpdesk, Shopify, and other tools for every type of question you want to answer. Most brands have to rely on Ada’s team to make simple changes. 

Integrations

Resolve queries, don’t just reply

To fully resolve customer questions, your AI needs to be able to update orders, manage subscriptions, and more.

AI Agent makes this easy, with a library of pre-built Actions for the most popular ecommerce apps (like Shopify, Loop Returns, and Recharge) that you can connect in a couple of clicks.

Ada does not offer any pre-built Actions, forcing you to build integrations from scratch using APIs.  

Enterprise

Powerful enough for top Shopify Plus brands

Gorgias is enterprise-ready.

Onboard on Gorgias’s secure and reliable platform smoothly with hands-on implementation, custom integrations, SMS support, advanced analytics and ticket management, support for multi-brand and multi-language, and more — that’s why 40% of the 250 largest stores on Shopify choose Gorgias.

All-in-One

Go beyond with helpdesk, Flows, and Convert

While Ada is a standalone tool that must integrate with a helpdesk, Gorgias is all in one.

Consolidate your AI, helpdesk, and conversion tools into one — spend less time switching tabs and managing multiple vendor contracts, and enjoy the convenience of an all-in-one tool.

Ecommerce
Designed for order, shipping, and returns

AI Agent is designed to handle topics that make up 80% of most ecommerce brands’ support queries.

It easily connects to Shopify to read order data and help your customers manage their orders. Ada is built for SaaS, telecommunications, and companies with different support needs.

cta image 1
Easy
Simple, low-code setup

Gorgias's AI Agent is simple to set up, relying on text instructions and pre-built integrations.

On the other hand, Ada requires you to set up API calls with your helpdesk, Shopify, and other tools for every type of question you want to answer. Most brands have to rely on Ada’s team to make simple changes. 

cta image 1
Integrations
Resolve queries, don’t just reply

To fully resolve customer questions, your AI needs to be able to update orders, manage subscriptions, and more.

AI Agent makes this easy, with a library of pre-built Actions for the most popular ecommerce apps (like Shopify, Loop Returns, and Recharge) that you can connect in a couple of clicks.

Ada does not offer any pre-built Actions, forcing you to build integrations from scratch using APIs.  

cta image 1
Enterprise
Powerful enough for top Shopify Plus brands

Gorgias is enterprise-ready.

Onboard on Gorgias’s secure and reliable platform smoothly with hands-on implementation, custom integrations, SMS support, advanced analytics and ticket management, support for multi-brand and multi-language, and more — that’s why 40% of the 250 largest stores on Shopify choose Gorgias.

cta image 1
All-in-One
Go beyond with helpdesk, Flows, and Convert

While Ada is a standalone tool that must integrate with a helpdesk, Gorgias is all in one.

Consolidate your AI, helpdesk, and conversion tools into one — spend less time switching tabs and managing multiple vendor contracts, and enjoy the convenience of an all-in-one tool.

cta image 1
See how Gorgias provides brands with the support they need to serve their customers.

Gorgias outperforms competitors across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than the rest
G2 Rating
0/5
Shopify Rating
0/5
Trustpilot Score
0/5
G2 Ease of Setup
0/10
Shopify Rating
G2 Score
G2 Ease of Setup
Trustpilot Score
0/5
0/5
0/10
0/5
0/5
0/5
0/10
0/5
Shopify Rating
G2 Score
G2 Ease of Setup
Trustpilot Score
0/5
0/5
0/10
0/5
Shopify Rating
G2 Score
G2 Ease of Setup
Trustpilot Score
0/5
0/5
0/10
0/5

Hear directly from brands why they chose Gorgias

Read case study
Eliminate turnaround times and create exceptional customer experiences
“Gorgias is a great tool — streamlined and connected with Shopify in a really straightforward way that makes it easy to handle customer orders. Gorgias really helps eliminate the turnaround times for getting back to customers in a timely fashion."
Addison Debter
,
Head of Customer Service
at
Kirby Allison
Read case study
Capabilities ahead of the competition
“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”
Tosha Moyer
,
Senior Customer Experience Manager
at
Psycho Bunny
Read case study
"Gorgias AI Agent is going to be a game-changer for us during BFCM. Immediate, personalized responses reduce the volume of repetitive inquiries and ensure our community feels supported during the busiest time of the year. Our community members have even mistaken the AI Agent for a real person, which speaks volumes about how well it aligns with our brand voice.”
Zoe Cranney
,
Community Experience Expert
at
LSKD

What’s the difference between Gorgias and Ada?

Tell me more about how Gorgias’s AI outperforms Zendesk
Gorgias
Ada
Conversational AI in email
Conversational AI in chat
Pre-built AI Actions 
Available across all plans 
Dedicated AI implementation team
Transparent, usage-based pricing
How do Gorgias Shopify Workflows compare to Zendesk?
Gorgias
Ada
Customize sidebar with customer data
Perform actions in the ticket view
Embed customer data in canned responses
Embed actions in canned responses
Shopify variables within Rules
Let your AI Agent update Shopify
Let customer easily Track orders
Nail pre-sales with discount codes, stock levels, and visual product links
Drive revenue with campaigns targeted using Shopify data
Show CX’s impact with revenue reports
How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?
Gorgias
Ada
Service level agreements (SLAs)
Custom ticket fields
Basic KPIs (FRT, RT, CSAT, etc)
Average handle time 
Revenue generated from support 
Ticket Intent trends 
Custom reporting 
Talk to me about pricing.
Gorgias
Ada
Helpdesk pricing model
Per ticket
Per user seat
Per ticket
Entry price 
$10/month
$0.10-0.50 per conversation (even if the issue is not resolved)
AI pricing model
Price
Unlimited users
Anything else I should know?
Gorgias
Ada
Generate articles from past tickets with AI 
Publish interactive scripted automations on your website
Offer Order Management portals on your website
Offers Help Center and Contact Form
What about key ecommerce integrations?
Gorgias
Ada
Recharge
Klaviyo
Attentive
Yotpo
Smile.io
Loop Returns
NetSuite
Join the 15,000+ brands that use Gorgias every day