The Helpdesk Built for Shopify Merchants

Provide rapid and personalized support to your shoppers without switching tabs all day long.

preferred partner

The Helpdesk Built for Shopify Merchants

Automate basic queries, display customer profiles, manage orders, and drive sales without switching tabs.

Integration built in collaboration with
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 Helping 15,000 ecommerce brands automate CX with the power of AI
 Helping 15,000 ecommerce brands automate CX with the power of AI

Use Shopify data to provide amazing customer experiences

Stop asking for information you already have

View order history and customer data in rich customer profiles, right inside the ticket view. No more switching tabs to copy/paste, or asking customers for information you already have.

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Personalize customer messages (even automated ones)

Automatically insert customer data (like names, order numbers, and shipping addresses) into your responses. Never choose between a fast response or a personalized answer again.

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Manage Shopify orders directly from your helpdesk

Create, duplicate, edit, and refund Shopify orders within Gorgias. You can even generate discount codes and share product recommendations to drive sales.

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Automate your most common tasks

From looking up the most recent orders to sending out an update to some of your most common questions, we make it easy to automate up to 20% of your customer support tasks.

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Use AI to empower your team

Gorgias uses AI to scan tickets, studying the tone and content of every incoming message. With that data, Gorgias can help you prioritize, tag, and respond to tickets without any agent effort.

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Enhance support for your Shopify store and turn it into a profit center

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.

Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 20% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Shopify stores to centralize all tickets from all your businesses in one place to save time.

"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."

Addison Debter

Addison Debter

Head of Customer Service

at

Kirby Allison

Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.

Dave Szymaszek

Dave Szymaszek

Head of Customer Experience

at

Marine Layer

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Shopify’s top brands sell more and 
support better with Gorgias

40% of the top 1.5K Shopify brands choose Gorgias. Ready to join them?
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Trusted by 15,000 brands on their journey from first order to hundreds of millions in sales globally

Shopify's Only Premier Partner for CX

Gorgias deeply understands ecommerce brands. Its innovative conversational AI and unmatched Shopify integration help businesses harness customer conversations for impactful, scalable results.
Matt Cohn
Office of the President at Shopify

Grow your brand and lower costs

Learn Shopify brands automate 60% of support and lift online revenue by up to 32% with Gorgias
Dynamic recommendations | Convert shoppers with recommendations personalized on browsing behavior, past purchases, and cart contents.
Adaptive AI | Boost sales while protecting margins with adaptive AI that generates unique discount codes based on shopper behavior and intent.
Chat in checkout | Prevent cart abandonment by engaging customers when they enter shipping details, choose payments, and confirm orders.
Measure conversions | Track which interactions lead to sales to prove your revenue impact, incentivize agents, and optimize your strategy.
Track orders | Spend time on high-value interactions, not sharing order status over and over (and over). Let AI send instant, real-time updates.
Edit orders | Avoid costly misshipments by handling time-sensitive order edits before orders go to fulfillment—24/7, even if your team’s offline.
Complex updates | Customize workflows to fetch data and chain together updates across Shopify and your entire stack.
One-tab tool | Boost agent efficiency by resolving every ticket in one tab. Cancel, refund, duplicate, and edit without leaving your helpdesk.
Prioritize tickets | Focus your team on the most important interactions, such as time-sensitive channels, questions from big spenders, active subscribers, and any of your other priorities.
Multiple brands | Consolidate tools and connect all your sub-brands. Easily manage each brand’s teams, tickets, and reports independently.
Customer context | Give your team the context they need for 5-star interactions, with the most robust and customizable customer profiles.
Customer variables | Give agents a shortcut to personalization, with templates that automatically populate with customer information.
Phone conversations | Put customer context front-and-center to efficiently suggest products, create orders, and solve issues on phone.
1. Generate Revenue
Dynamic recommendations | Convert shoppers with recommendations personalized on browsing behavior, past purchases, and cart contents.
Adaptive AI | Boost sales while protecting margins with adaptive AI that generates unique discount codes based on shopper behavior and intent.
Chat in checkout | Prevent cart abandonment by engaging customers when they enter shipping details, choose payments, and confirm orders.
Measure conversions | Track which interactions lead to sales to prove your revenue impact, incentivize agents, and optimize your strategy.
2. Automate Support
Track orders | Spend time on high-value interactions, not sharing order status over and over (and over). Let AI send instant, real-time updates.
Edit orders | Avoid costly misshipments by handling time-sensitive order edits before orders go to fulfillment—24/7, even if your team’s offline.
Complex updates | Customize workflows to fetch data and chain together updates across Shopify and your entire stack.
3. Drive Efficiency
One-tab tool | Boost agent efficiency by resolving every ticket in one tab. Cancel, refund, duplicate, and edit without leaving your helpdesk.
Prioritize tickets | Focus your team on the most important interactions, such as time-sensitive channels, questions from big spenders, active subscribers, and any of your other priorities.
Multiple brands | Consolidate tools and connect all your sub-brands. Easily manage each brand’s teams, tickets, and reports independently.
4. Personalize
Customer context | Give your team the context they need for 5-star interactions, with the most robust and customizable customer profiles.
Customer variables | Give agents a shortcut to personalization, with templates that automatically populate with customer information.
Phone conversations | Put customer context front-and-center to efficiently suggest products, create orders, and solve issues on phone.

Explore tools for the entire ecommerce journey, all built for Shopify

Gorgias Automate
Resolve 60% of support inquiries and increase team efficiency.
Learn more ↗
Gorgias Helpdesk
All your customer support, all in one place.
Learn more ↗
Gorgias AI Agent for Sales
Drive more sales through personalized pre-sales assistance.
Learn more ↗

“It's amazing that we're able to create any custom solutions we want with Gorgias's open API. We created a process to create tickets in Gorgias when high-risk orders come through Shopify. Gorgias is way more than a typically helpdesk.”

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“Gorgias is a great tool — streamlined and connected with Shopify in a really straightforward way that makes it easy to handle customer orders."

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"We used to use Salesforce but Gorgias integrates much better with Shopify and other ecommerce tools. While Salesforce needed heavy development, Gorgias connected to our entire stack with just a few clicks. Our team can now manage workflows without needing custom development — we save $100k/year by switching.”

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“Having all the information from both Shopify and ShipBob at our fingertips is a big thing for us. The Gorgias integration makes it so easy to answer customer questions quickly, instead of having to go from one platform to another on this big wild goose chase for information. It makes for a more efficient customer experience.”

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“We migrated from another popular ticketing system to Gorgias, which is highly integrated with the Shopify ecosystem. It really helps our CX teams to be efficient and accurate. When we're looking at first response time, CSAT, and NPS, we get the full scope of the experience instead of relying in silos.”

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“We were able to streamline our marketing approach because we can see each customer’s Shopify history within Gorgias. So our communication has become very customized, very personalized, which garners more responses as opposed to the very templated messages that usually happen with SMS marketing efforts.”

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Discover why more than 15,000 brands choose Gorgias
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