Gravite

Gravite.io revolutionizes the way companies manage and analyze their customer support tickets. Through its integration with Gorgias, tickets automatically flow into Gravite.io, where they are analyzed without the need for manual tagging, offering significant time savings. Gravite.io's AI examines these tickets to identify the main pain points, the most frequently asked questions, and the improvement requests made by customers. This analysis provides companies with real-time visibility into the most critical issues and improvement opportunities, thereby facilitating decision-making to optimize the customer experience.

Time Savings: No Need to Tag Tickets

With Gravite.io, tickets are automatically analyzed upon arrival without the need for manual tagging.

Visualization: Visibility into Major User Pain Points

Gravite.io provides real-time analysis of major user pain points.

Action: Converting Insights into Concrete Actions

With Gravite.io's AI, businesses can turn insights into actions.

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