Daasity Analytics

Daasity centralizes data from all your tools into a working data model and visualizing it into dashboards that provide insights for high-growth DTC brands. This saves you time from having to manually build reports in spreadsheets and gives you immediate access to the powerful insights you need for growth.

The Daasity data model normalizes data across sales, marketing, and messaging channels into a single, unified view of business performance. Designed to be future proof, so a complete rebuild of reporting isn't needed as your tech stack changes.

Benefits:

• Dive deep into your Customer support metrics to analyze how your team is performing and identify areas to improve your team's efficiency.
• Create custom reports to find the insights sitting in your customer support tickets.
• Pull in your Customer Support data to analyze it alongside their Sales, Marketing, Operations, and Returns data.

With the Gorgias integration, you can:

Track metrics around Customer Service Performance like: Tickets volume, Ticket tags and text, Customers associated with the tickets, Satisfaction Survey Data, Reply and Resolution times.

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