"Having all our tickets centralized in Gorgias, whether from calls, emails, or SMS, lets us manage customer history seamlessly and deliver better service."
IVR | Let callers self-serve with an interactive menu including send call to SMS option, reducing agent workload.
Routing | Automatically direct calls to the right agent and enable quick transfers to other agents or external numbers.
Transfers | Keep support running by redirecting calls to mobile during online or offline hours.