Learn why it's important to measure customer service ROI, how to calculate ROI, and best practices to see a boost in ROI from customer service.
Review the most up-to-date list of live chat statistics and assess whether to make the leap into live chat customer service.
Average response time or ART is the average time a customer has to wait for a response.
Review our most recommended customer support metrics to track your support team's progress and improve processes.
Find out which metrics help you make stronger decisions about your ecommerce site's live chat.
Calculating and interpreting net promoter score (NPS) is vital to your ecommerce success. Learn how to do this effectively.
Full control, fully remote. Only the metrics you need to know, with the agility to look closer and react quickly. Stay in the know without being physically present.