Now available

CX - LOUNGE: 1 hour. 5 of the leading voices in CX. Endless insights.

1 hour 👏 5 of the leading voices in CX 👏 Endless insights 👏 Hot takes you'll love 👏. Join the full cast on November 13th for the official YouTube premiere. Be the first to witness their conversation, get exclusive sneak peeks, and ask your questions live to the group of CXperts. PLUS every eCommerce brand on Shopify who signs up before 11/13 enters to win 1 of 4 FREE mentorship session with each of our speakers.

Catch CX Lounge on YouTube - now available to stream!

Sign up to get instant access to the full recording. Unlock exclusive insights from the cast of CXperts, go behind the scenes, and dive into the hot takes and candid conversations.

CX - LOUNGE: 1 hour. 5 of the leading voices in CX. Endless insights.

In collaboration with Gorgias, the customer service platform used by 15,000 brands

Hear from the cast

What's Inside

Zoe Kahn

"I was almost in tears chatting with this group about the progress we’ve made as an industry but also how much work we still have to do."

Michael Bair

"Gorgias sees the opportunity to elevate CX leaders, values the CX practice and therefore, make customers lives better across all of e-commerce."

Caela Castillo

"Wow, just wow. We could have our own CX show after this interview. You all have such incredible insight and so much passion."

Ren Fuller - Wasserman

"Feeling very fortunate to be amongst such a passionate group of individuals who are constantly thinking about how to elevate the customer experience, but more importantly the human experience."

Eli Weiss

"If you had told me that a kid from New Jersey without a high school diploma or college degree would one day be on stage, honored with a mic to ramble about CX, I would've laughed. The bar in CX is still low, we’ve come far, and there’s still a long way to go"

At Gorgias, we view informed and engaged conversation as a crucial part of CX advocacy.

So early this fall we invited five of our favourite customer centric leaders in the space to explore topics around career growth, the role of CX in ecom, compensation, and the power of community — the result is CX Lounge.

Enjoy, share widely, and return to this resource whenever you need a boost of inspiration.

Milagros & Carmen