Behind the Hype: What Ecommerce Brands Think About AI in 2024
What do 1,100+ customer service professionals think about AI? Discover how they’re using it, its benefits, and the challenges they face.
Behind the Hype: What Ecommerce Brands Think About AI in 2024
What do 1,100+ customer service professionals think about AI? Discover how they’re using it, its benefits, and the challenges they face.
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In collaboration with Gorgias, the customer service platform used by
15,181
brands
What's Inside
1
Are consumers actually excited about AI?
Explore the genuine excitement versus the hype surrounding AI among ecommerce professionals.
2
The current state of AI in ecommerce
A deep dive into how AI is being used across different roles and industries.
3
The top concerns about AI
The main concerns professionals have about adopting AI in customer support.
4
What really matters: customer sentiment & experiences
How AI is influencing customer sentiment and the key elements that define great customer experiences.
5
AI best practices
Actionable tips for effectively implementing AI and automation in customer support.
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Empowering brands to grow through AI-powered CX
Automate 60% of customer support with easy-to-set-up AI that delivers relevant, accurate, and on-brand answers to your customers.
Ready to wow shoppers and empower your support team?
Offer retention-worthy support with Gorgias, the AI-fueled customer service solution for Shopify stores.