Gorgias vs.

Gmail

Is there a full-time CX person on your team? If so, Gmail is not enough.

While Gmail is a free, simple solution for solopreneurs, Gorgias lets you quit tab-switching, copy-pasting, and providing inefficient customer support. Don't wait until you're drowning in tickets to level up to a full CX solution.

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Join leading brands who switched to Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Gmail

More interested in the nitty gritty? Jump to our in-depth feature comparison here.

Shopify

Integrations

Channels

Customer Support

Shopify

Gorgias is the #1 Shopify helpdesk

Shopify is an investor in Gorgias, and our entire platform has been built around Shopify from the very beginning. Gorgias also lets you build workflows around Shopify data to automatically organize your inbox, update orders without any extra clicks, and much more.

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Without a Helpdesk like Gorgias, you have to keep Shopify open next to your email client and constantly switch tabs, copy/paste, and hope you don’t make human errors.

Answer emails with humanlike AI on Gorgias

Gorgias’s AI Agent answers emails like a human, with empathy and personalization, to automatically resolve up to 60% of your emails.

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Gorgias also connects to Shopify and your tools to update orders, manage subscriptions, and much more to answer 2x the queries.

Integrations

Connect your ecommerce tech stack

Gorgias is a one-tab tool. Connect to key ecommerce apps: sync data across tools, build workflows to prioritize tickets and send automatic responses, and push updates without switching tabs.

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Gmail doesn’t integrate with your other tools, meaning multiple tabs and disconnected systems.

Channels

All your channels in one place

Gorgias brings all your channels into one powerful inbox, not just email.

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Gorgias improves efficiency through Shopify integrations, workflows, and self-service options, allowing you to process refunds or provide shipping updates with one click.

Customer Support

Easy enough for small-but-mighty teams

Become a Gorgias expert with simple setup, UI built for ecommerce brands, tons of resources and templates, and a helpful support team available 24/7.

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Using Gmail? There isn’t any dedicated support there to help you — especially not support agents knowledgeable about the needs of ecommerce CX teams.

Shopify

Gorgias is the #1 Shopify helpdesk

‍

Without a Helpdesk like Gorgias, you have to keep Shopify open next to your email client and constantly switch tabs, copy/paste, and hope you don’t make human errors.

Answer emails with humanlike AI on Gorgias

Gorgias’s AI Agent answers emails like a human, with empathy and personalization, to automatically resolve up to 60% of your emails.

‍

Gorgias also connects to Shopify and your tools to update orders, manage subscriptions, and much more to answer 2x the queries.

Integrations

Connect your ecommerce tech stack

Gorgias is a one-tab tool. Connect to key ecommerce apps: sync data across tools, build workflows to prioritize tickets and send automatic responses, and push updates without switching tabs.

‍

Gmail doesn’t integrate with your other tools, meaning multiple tabs and disconnected systems.

Channels

All your channels in one place

Gorgias brings all your channels into one powerful inbox, not just email.

‍

Gorgias improves efficiency through Shopify integrations, workflows, and self-service options, allowing you to process refunds or provide shipping updates with one click.

Customer Support

Easy enough for small-but-mighty teams

Become a Gorgias expert with simple setup, UI built for ecommerce brands, tons of resources and templates, and a helpful support team available 24/7.

‍

Using Gmail? There isn’t any dedicated support there to help you — especially not support agents knowledgeable about the needs of ecommerce CX teams.

Gorgias outperforms competitors across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than the rest

G2 Rating

0/5

Shopify Rating

0/5

Trustpilot Score

0/5

G2 Ease of Setup

0/10

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

0/10

0/5

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

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Hear directly from brands why they chose Gorgias

Read case study↗

Bring all your channels into one powerful inbox

"On a given day, we might be on the phone with a customer, looking up a past order, checking for recent reviews, and then processing a return. Gorgias brings all of that into a simple, efficient interface instead of making our team work out of 5 different tools."

Tamara Dougherty

VP of Call Center and CX

Boston Proper

Read case study↗

Capabilities ahead of the competition

“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”

Tosha Moyer

Senior Customer Experience Manager

Psycho Bunny

Read case study↗

Eliminate turnaround times and create exceptional customer experiences

“Gorgias is a great tool — streamlined and connected with Shopify in a really straightforward way that makes it easy to handle customer orders. Gorgias really helps eliminate the turnaround times for getting back to customers in a timely fashion."

Addison Debter

Head of Customer Service

Kirby Allison

What’s the difference between Gorgias and Gmail?

Tell me more about how Gorgias’s AI outperforms Zendesk

Gorgias

Gmail

Conversational AI in email

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Conversational AI in chat

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Pre-built AI Actions

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Available across all plans

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Dedicated AI implementation team

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Transparent, usage-based pricing

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What about key ecommerce integrations?

Gorgias

Gmail

Recharge

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Klaviyo

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Attentive

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Yotpo

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Smile.io

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Loop Returns

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NetSuite

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How do Gorgias Shopify Workflows compare to Zendesk?

Gorgias

Gmail

Customize sidebar with customer data

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Perform actions in the ticket view

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Embed customer data in canned responses

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Embed actions in canned responses

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Shopify variables within Rules

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Let your AI Agent update Shopify

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Let customer easily Track orders

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Nail pre-sales with discount codes, stock levels, and visual product links

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Drive revenue with campaigns targeted using Shopify data

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Show CX’s impact with revenue reports

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How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?

Gorgias

Gmail

Service level agreements (SLAs)

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Custom ticket fields

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Basic KPIs (FRT, RT, CSAT, etc)

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Average handle time

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Revenue generated from support

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Ticket Intent trends

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Custom reporting

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Talk to me about pricing.

Gorgias

Gmail

Helpdesk pricing model

Per ticket

Per user seat

Per ticket

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Entry price

$10/month

Free for basic/ $6 business

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AI pricing model

Per resolution

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Price

$0.50-$1/resolution

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Unlimited users

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Anything else I should know?

Gorgias

Gmail

Generate articles from past tickets with AI

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Publish interactive scripted automations on your website

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Offer Order Management portals on your website

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Offers Help Center and Contact Form

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Join the 15,000+ brands that use Gorgias every day

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