Gorgias vs.

Gmail

Is there a full-time CX person on your team? If so, Gmail is not enough.

While Gmail is a free, simple solution for solopreneurs, Gorgias lets you quit tab-switching, copy-pasting, and providing inefficient customer support. Don't wait until you're drowning in tickets to level up to a full CX solution.
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4.6 G2
4.3 Shopify App Store
4.1 Trustpilot
Join leading brands who switched to Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Gmail

Shopify
Channels
AI
Sales
Integrations
Shopify

Gorgias is the #1 Shopify helpdesk

Shopify is an investor in Gorgias, and our entire platform has been built around Shopify from the very beginning. Gorgias also lets you build workflows around Shopify data to automatically organize your inbox, update orders without any extra clicks, and much more.

‍

Without a Helpdesk like Gorgias, you have to keep Shopify open next to your email client and constantly switch tabs, copy/paste, and hope you don’t make human errors. 

Channels

All your channels in one place

Gorgias brings all your support channels into one powerful inbox, including email, chat, social, SMS, and more.

‍

You can create custom views by channel, ticket type, or tag to keep conversations organized. Filter tickets by properties like issue type or customer status, assign them to the right agent, and manage inquiries easily.

AI

Faster replies with humanlike AI on Gorgias

Gorgias’s AI Agent answers emails like a human, with empathy and personalization, to automatically resolve up to 60% of your emails. 

‍

Gorgias also connects to Shopify and your tools to update orders, manage subscriptions, and much more to answer 2x the queries.

Sales

Your 24/7 sales assistant

AI Agent handles the entire shopping journey, not just support. It chats with shoppers in real time, suggests the right products, applies discounts, and clears up hesitations before checkout.

‍

Gmail is a mailbox provider. No AI-powered product recommendations. No dynamic discounts. No way to capture all revenue opportunities.

Integrations

Connect your ecommerce tech stack

Gorgias is a one-tab tool. Gorgias connects to key ecommerce apps: sync data across tools, build workflows to prioritize tickets and send automatic responses, and push updates without switching tabs.  

‍

Gmail doesn’t integrate with your other tools, meaning multiple tabs and disconnected systems.

Shopify
Gorgias is the #1 Shopify helpdesk

Shopify is an investor in Gorgias, and our entire platform has been built around Shopify from the very beginning. Gorgias also lets you build workflows around Shopify data to automatically organize your inbox, update orders without any extra clicks, and much more.

‍

Without a Helpdesk like Gorgias, you have to keep Shopify open next to your email client and constantly switch tabs, copy/paste, and hope you don’t make human errors. 

cta image 1
Channels
All your channels in one place

Gorgias brings all your support channels into one powerful inbox, including email, chat, social, SMS, and more.

‍

You can create custom views by channel, ticket type, or tag to keep conversations organized. Filter tickets by properties like issue type or customer status, assign them to the right agent, and manage inquiries easily.

cta image 1
AI
Faster replies with humanlike AI on Gorgias

Gorgias’s AI Agent answers emails like a human, with empathy and personalization, to automatically resolve up to 60% of your emails. 

‍

Gorgias also connects to Shopify and your tools to update orders, manage subscriptions, and much more to answer 2x the queries.

cta image 1
Sales
Your 24/7 sales assistant

AI Agent handles the entire shopping journey, not just support. It chats with shoppers in real time, suggests the right products, applies discounts, and clears up hesitations before checkout.

‍

Gmail is a mailbox provider. No AI-powered product recommendations. No dynamic discounts. No way to capture all revenue opportunities.

cta image 1
Integrations
Connect your ecommerce tech stack

Gorgias is a one-tab tool. Gorgias connects to key ecommerce apps: sync data across tools, build workflows to prioritize tickets and send automatic responses, and push updates without switching tabs.  

‍

Gmail doesn’t integrate with your other tools, meaning multiple tabs and disconnected systems.

cta image 1
See how Gorgias provides brands with the support they need to serve their customers.

Hear directly from brands why they chose Gorgias

Read case study↗
Bring all your channels into one powerful inbox
"On a given day, we might be on the phone with a customer, looking up a past order, checking for recent reviews, and then processing a return. Gorgias brings all of that into a simple, efficient interface instead of making our team work out of 5 different tools."
Tamara Dougherty
,
VP of Call Center and CX
at
Boston Proper
Read case study↗
Capabilities ahead of the competition
“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”
Tosha Moyer
,
Senior Customer Experience Manager
at
Psycho Bunny
Read case study↗
Eliminate turnaround times and create exceptional customer experiences
“Gorgias is a great tool — streamlined and connected with Shopify in a really straightforward way that makes it easy to handle customer orders. Gorgias really helps eliminate the turnaround times for getting back to customers in a timely fashion."
Addison Debter
,
Head of Customer Service
at
Kirby Allison

Gorgias outperforms competitors across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than the rest
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Ready to get started?
Start Free TrialBook a Demo

Hear directly from brands why they chose Gorgias

Read case study↗
Bring all your channels into one powerful inbox
"On a given day, we might be on the phone with a customer, looking up a past order, checking for recent reviews, and then processing a return. Gorgias brings all of that into a simple, efficient interface instead of making our team work out of 5 different tools."
Tamara Dougherty
,
VP of Call Center and CX
at
Boston Proper
Read case study↗
Capabilities ahead of the competition
“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”
Tosha Moyer
,
Senior Customer Experience Manager
at
Psycho Bunny
Read case study↗
Eliminate turnaround times and create exceptional customer experiences
“Gorgias is a great tool — streamlined and connected with Shopify in a really straightforward way that makes it easy to handle customer orders. Gorgias really helps eliminate the turnaround times for getting back to customers in a timely fashion."
Addison Debter
,
Head of Customer Service
at
Kirby Allison
See how Gorgias provides brands with the support they need to serve their customers.

What’s the difference between Gorgias and Gmail?

Tell me more about how Gorgias’s AI outperforms Zendesk
Gorgias
Gmail
Conversational AI in email
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Conversational AI in chat
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Pre-built AI Actions 
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Available across all plans 
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Dedicated AI implementation team
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Transparent, usage-based pricing
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What about key ecommerce integrations?
Gorgias
Gmail
Recharge
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Klaviyo
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Attentive
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Yotpo
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Smile.io
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Loop Returns
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NetSuite
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How do Gorgias Shopify Workflows compare to Zendesk?
Gorgias
Gmail
Customize sidebar with customer data
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Perform actions in the ticket view
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Embed customer data in canned responses
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Embed actions in canned responses
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Shopify variables within Rules
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Let your AI Agent update Shopify
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Let customer easily Track orders
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Nail pre-sales with discount codes, stock levels, and visual product links
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Drive revenue with campaigns targeted using Shopify data
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Show CX’s impact with revenue reports
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How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?
Gorgias
Gmail
Service level agreements (SLAs)
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Custom ticket fields
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Basic KPIs (FRT, RT, CSAT, etc)
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Average handle time 
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Revenue generated from support 
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Ticket Intent trends 
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Custom reporting 
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Talk to me about pricing.
Gorgias
Gmail
Helpdesk pricing model
Per ticket
Per user seat
Per ticket
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Entry price 
$10/month
Free for basic/ $6 business
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AI pricing model
Per resolution
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Price
$0.50-$1/resolution
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Unlimited users
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Anything else I should know?
Gorgias
Gmail
Generate articles from past tickets with AI 
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Publish interactive scripted automations on your website
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Offer Order Management portals on your website
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Offers Help Center and Contact Form
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Join the 15,000+ brands that use Gorgias every day
Start Free TrialBook a demo
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