Gorgias Automate

Resolve 60% of support inquiries and increase team efficiency

Instantly resolve even the most complex inquiries across all customer touchpoints to deliver full resolutions for your customers—with the most advanced AI in ecommerce.

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Avery Gomes

now

Hi, I accidentally placed an order to my old address. Can you ship it to my new one instead? 123 Alphabet St.

AI Agent

now

Hi Avery!
‍
No worries at all, I can definitely help out.  

We’re still packing your order #512455 so I was able to update the shipping address. It should arrive at 123 Alphabet St. by Wednesday, July 17th.

Is the response accurate?

Improve response

AI Agent USED:

Guidance: Update Address Pre-Fufillment

Knowledge: Shipping times

Order Data: #512455

Ticket events

Tagged VIP Customer Address Update

Update Address

Closed

Send personalized responses in <1min

Replicate your brand voice and processes

Review and coach AI to improve accuracy

Use pre-built Actions for full resolutions

Trusted by 15,000 brands on their journey from first order to hundreds of millions in sales globally

AI Agent

Fully resolve support inquiries with instant, personalized responses

AI Agent learns your policies, brand voice, and can access customer data and perform actions - like cancelling orders - to autonomously resolve support queries, just like your best agents do today.

Track order

AI Agent can instantly confirm order status and share tracking links.

Cancel orders AI Agent can cancel the orders in your fulfillment software upon confirmation from the customer.

Edit subscriptions If your customer needs to skip a subscription or cancel it altogether, AI Agent can take care of it.

Edit order

When customers need to make a time-sensitive change to their order, you can be sure that AI Agent will catch it before it ships.

Return order AI Agent ensures that returns and refunds are handled on time.

Product troubleshooting If your customer needs help with a product, AI Agent can assist.

Custom actions AI Agent can carry out custom tasks based on your specific processes.

3 Key Metrics for AI Agent

60%

of tickets automated

<1 minute

resolution time

65%+

agent's time saved

"With Penelope [our AI Agent] on board, we’re turning customer support from a cost center to a revenue generator."

Gabrielle McWhirter

CX Operations Lead

AI-powered, human-controlled

Most AI feels like a black box—AI Agent doesn’t. With an intuitive 4-step framework, you can teach AI Agent your policies and processes, review its responses, and give feedback so it continually improves.

Brand voice | AI Agent embodies your brand, down to the emoji.

Knowledge | Upload your policies and product information to AI Agent and nail any customer question.

Guidance | Give AI Agent a map to navigate any situation — and escalate to a human agent when unsure.

Actions | Connect your tech stack so AI Agent can track orders, streamline returns, and fully resolve issues.

Test | Test and tweak AI Agent’s knowledge in a private, unbilled environment.

Channels | Support customers on Chat, Email, and Contact Form — instantly and 24/7.

Views | Gather every AI Agent conversation in one central place for review.

Tagging | Keep your support data clean by enforcing tagging of all tickets AI Agent answers.

Reports | Measure AI Agent's performance and impact on your business.

Insights | Identify and instantly fill gaps in your knowledge base with AI-generated responses based on past inquiries.

AutoQA | Scale quality assurance with AI that reviews every conversation and gives actionable tips.

Onboard

Brand voice | AI Agent embodies your brand, down to the emoji.

Knowledge | Upload your policies and product information to AI Agent and nail any customer question.

Guidance | Give AI Agent a map to navigate any situation — and escalate to a human agent when unsure.

Automate

Actions | Connect your tech stack so AI Agent can track orders, streamline returns, and fully resolve issues.

Test | Test and tweak AI Agent’s knowledge in a private, unbilled environment.

Channels | Support customers on Chat, Email, and Contact Form — instantly and 24/7.

Observe

Views | Gather every AI Agent conversation in one central place for review.

Tagging | Keep your support data clean by enforcing tagging of all tickets AI Agent answers.

Reports | Measure AI Agent's performance and impact on your business.

Coach

Insights | Identify and instantly fill gaps in your knowledge base with AI-generated responses based on past inquiries.

AutoQA | Scale quality assurance with AI that reviews every conversation and gives actionable tips.

See AI Agent in action

Advanced automation to deliver the best experience

Instantly handle FAQs, returns, order issues, warranties, and updates through Flows. Plus, customers get a smooth order management portal via Chat and the Help Center.