Repeat customers are a revenue-boosting engine. Learn how to track repeat customer rate to boost revenue and increase loyalty with your brand.
Want to improve the level of service in your ecommerce business? Learn the key metrics and ways to run a customer service evaluation in this guide.
Customer satisfaction is an important metric because it provides insight into data like customer loyalty and churn. Learn how to improve your CSAT score.
Learn why first response time is a key metric to boost customer satisfaction plus learn best practices to lower FRT for your support team.
The average ecommerce retention rate is 31%. Learn how to calculate your customer retention rate and find out how to improve this metric here.
Net Promoter Score (NPS) is a metric used in customer experience to measure the loyalty of a customer to a company. Here’s how to evaluate & improve your NPS.
Resolution time is a metric to measure how quickly you resolve customer issues. See how your support resolution time stacks up.
Review our helpful guide to reducing your customer service response times and improving customer satisfaction across the board.
Monitoring customer satisfaction can help your ecommerce brand reduce churn, net repeat purchases, and grow — and CSAT is not your only option.
Measuring churn rate is an important part of growing a sustainable ecommerce business. Learn how to calculate it and ways to keep your rate low.