Gorgias vs.

Re:amaze

Re:amaze lacks the AI and automation your team needs

Let Gorgias’s fully autonomous AI and support tools deliver the efficiency that Re:amaze can’t.

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Join leading brands who switched to Gorgias

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Why Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Re:amaze

Gorgias has an AI Agent – Re:amaze doesn’t

Re:amaze doesn't have an autonomous AI Agent. Their AI tool helps agents expand or shorten drafts — basically ChatGPT, with limited value.‍

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Gorgias’s AI Agent is autonomous and a true part of your team. It answers emails like a human, with empathy and your brand voice, to automatically resolve up to 60% of your emails.

Your 24/7 sales assistant

Gorgias’s AI Agent for Sales uses real-time data to engage shoppers with pre-sale assistance, product recommendations, and discounts. If customers hesitate at checkout, AI Agent can answer last-minute questions, turning browsers into buyers.

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Re:amaze isn't built for sales. It lacks native tools for upsells, cross-sells, or discounting, so it can't increase revenue like Gorgias can.

Gorgias is the #1 Shopify helpdesk

Shopify is an investor in Gorgias, and our entire platform has been built around Shopify from the very beginning. With Gorgias, you can easily add Shopify variables to Macros and auto-replies — no coding required.

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Re:amaze makes agents manually enter these variables using Liquid, making support more complicated than it should be.

Every tool in one platform

Gorgias focuses on high-quality integrations with tools most ecommerce brands use. Enjoy easy-to-set-up and deeper integrations with Klaviyo, Attentive, Loop Returns, Recharge, and 100+ apps. Unlike Re:amaze, Gorgias integrates with Skio, Shipbob, Postscript, ReturnLogic, Narvar, Okendo, and Lateshipment.

Made for Shopify’s biggest brands

40% of the 250 largest stores on Shopify choose Gorgias. Onboard Gorgias's secure platform with a hands-on implementation team, custom integrations, advanced analytics and ticket management, multi-brand and multi-language support, and more.

Feature Comparison

What’s the difference between Gorgias and Re:amaze?

What is the difference between Gorgias and Zendesk AI?

Gorgias

Re:amaze

Conversational AI in email

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Conversational AI in chat

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Pre-built AI Actions

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Available across all plans

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Dedicated AI implementation team

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Transparent, usage-based pricing

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Which ecommerce tools do Gorgias and Zendesk integrate with?

Gorgias

Re:amaze

Recharge

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Klaviyo

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Attentive

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Yotpo

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Smile.io

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Loop Returns

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NetSuite

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Can Gorgias and Zendesk integrate with Shopify?

Gorgias

Re:amaze

Customize sidebar with customer data

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Perform actions in the ticket view

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Embed customer data in canned responses

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Embed actions in canned responses

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Shopify variables within Rules

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Let your AI Agent update Shopify

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Let customer easily Track orders

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Nail pre-sales with discount codes, stock levels, and visual product links

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Drive revenue with campaigns targeted using Shopify data

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Show CX’s impact with revenue reports

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How do reporting and analytics differ between Gorgias and Zendesk?

Gorgias

Re:amaze

Service level agreements (SLAs)

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Custom ticket fields

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Basic KPIs (FRT, RT, CSAT, etc)

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Average handle time

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Revenue generated from support

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Ticket Intent trends

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Custom reporting

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How do Gorgias and Zendesk differ in cost?

Gorgias

Re:amaze

Helpdesk pricing model

Per ticket

Per user seat

Per ticket

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Entry price

$10/month

$29/user/month or $59/month for 500 tickets

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AI pricing model

Per resolution

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Price

$0.50-$1/resolution

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Unlimited users

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How do Gorgias and Zendesk differ for self-service and knowledge management?

Gorgias

Re:amaze

Generate articles from past tickets with AI

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Publish interactive scripted automations on your website

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Offer Order Management portals on your website

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Offers Help Center and Contact Form

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Our Customers

Hear directly from brands why they chose Gorgias

Eliminate turnaround times and create exceptional customer experiences

"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."

Addison Debter

Head of Customer Service

Kirby Allison

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Capabilities ahead of the competition

“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”

Tosha Moyer

Senior Customer Experience Manager

Psycho Bunny

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"Gorgias AI Agent is going to be a game-changer for us during BFCM. Immediate, personalized responses reduce the volume of repetitive inquiries and ensure our community feels supported during the busiest time of the year. Our community members have even mistaken the AI Agent for a real person, which speaks volumes about how well it aligns with our brand voice.”

Zoe Cranney

Community Experience Expert

LSKD

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See how Gorgias provides brands with the support they need to serve their customers