Built on your own knowledge base, data and integrations, upgrade your team with a fully autonomous AI Agent that can instantly answer tickets, perform actions and match your brand's tone of voice.
AI Agent is available on July 1st to all Gorgias Automate subscribers.
You can sign up for the waitlist here. And in the meantime, you can prepare for AI Agent by updating your Help Center with this guide.
Automate is a Gorgias product that provides instant, automated answers to common questions via your email, Help Center, and widget. Your customers can get a quick response (and resolution) around the clock, even when a live agent isn’t available. Gorgias Automate includes Quick Responses, interactive Flows, Order Management, Autoresponders, and Article Recommendations.
Gorgias Automate pricing scales with your usage, just like the Gorgias helpdesk. Pricing starts at $30/month for 30 automated interactions and scales up to custom enterprise-level plans. One note: The more automated interactions you have, each one costs less and less. For example, 5,000 automated interactions per month is $2,500 (meaning each one is only $0.50, compared to $1.00 for the lowest plan).
Two features drive the most automation are Quick Responses and Article Recommendations. Start with these two to quickly unlock the potential of automation!
We tested these methods with ecommerce brands and found they consistently achieved at least 30% automation when implemented. The top 5% of brands achieve up to 45% automation rate with Gorgias Automate.
Contact your CSM or, if you’re a Basic or a Pro customer, you can schedule a call with our automation consultants team. If you’re not a Gorgias customer, book a call with our team using the link at the end of this playbook.