Email

A better way to manage your support inbox

Name: Email
Brand: Gorgias
Availability: InStock

Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.

Drowning in support tasks? Here’s your life raft.

Detailed ecommerce data at your fingertips

Don’t waste time opening Shopify (or Magento or BigCommerce) and searching for order information. Gorgias brings this data right into the helpdesk, so your agents can quickly perform the actions they need to (like issuing a refund or applying a discount) without needing to open another browser tab.

Channels

Chat

Help Center

Contact Form

Send emails quickly and efficiently

Whether you’re manually replying to a shopper or using our automation tools to answer the most common requests, empower your agents to work efficiently instead of spending all day in your brand’s inbox.

Channels

Chat

Help Center

Contact Form

Keep track of email threads (and all other conversations)

Stop guessing what your customers are talking about. We’ll pull all their messages, regardless of channel, into a single view so your agents can easily see the context they need to customize their response.

Channels

Chat

Help Center

Contact Form

Channels

Chat

Help Center

Contact Form

Efficiently manage email tickets

Sync with Gmail

Connect your Google Workspace organization to send and receive emails from the Gorgias helpdesk, plus automatically add Gmail tags for advanced reporting and automation workflows.

Forward emails to Gorgias

Use email forwarding to receive emails to any address (like the marketing newsletter or noreply@) in the Gorgias helpdesk and reply from your support team’s preferred account.

Set your signature

Create a consistent support experience with customizable signatures, so your agents never have to worry about the final touch of their email.

Sync with Outlook

Connect your Outlook account to send and receive emails from the Gorgias helpdesk and sync the last two years of conversations for complete context.

Reply faster with Macros

Create personalized email templates with Shopify variables (or other data points from our 65+ leading integrations) to speed up replies and answer customer questions faster.

Automatically tag and assign emails to agents

Create Rules to automatically triage emails to the right person on your team, or assign tags to tickets for customized reporting to improve your workflow.