Order management
Turn returns into opportunities for new orders
Drowning in support tasks? Here’s your life raft.
Refund, create, & cancel Shopify orders
Manage orders more efficiently with Macros
Keep your Shopify account secure
Easily manage customer questions & Shopify orders
Issue refunds
Refund past orders directly from Gorgias. You can choose the amount of the refund, whether to “restock” the item quantity, and list a reason to keep your team informed.
Cancel orders
Stop an order in its track with just a few quick clicks, and then choose the reason for the refund to give your store visibility into incomplete purchases.
See if items are in stock
When you create or duplicate an order, we’ll display the number of available items right in Gorgias, so your agents never have to guess (or open a second browser tab) to see if your products are available or not.
Create new orders
Choose the product, apply a discount, place the order, send an invoice, and reply to the customer – all within about 5 seconds in Gorgias.
View order history instantly
Need more customer context before deciding to issue a refund or not? Just look to the Customer Sidebar for all the information your agents need.
24/7 support for your support team
Need help managing Shopify orders? Our own team is here to support your success, so you’re never stuck waiting to support your own customers.
Track the impact of phone calls through comprehensive reports
