AI agents can now improve your ads, answer your customers, pick up the phone, bring buyers back and grow repeat revenue.

Most Shopify brands still adopt them one tool at a time. In this live session, Gorgias, Motion, CreateCX, PostPilot, Retention For Brands and Consio show how each agent works, where it creates the most value, and how they fit together across the business.

You'll learn how to:

• Use AI to improve creative and ad performance
• Keep every AI conversation on brand
• Resolve support tickets and phone calls with AI agents, with clear escalation to humans
• Grow repeat purchases with AI across email, SMS and lifecycle flows
• Reactivate customers outside the inbox with direct mail, phone and SMS
• Measure the impact of AI on efficiency, conversion and revenue

Each partner shares one practical workflow and real results, followed by live Q&A.

Built for Shopify brand founders, ecommerce operators, CX leaders, growth and retention teams.

BFCM advice tends to arrive either too early to act on or too late to matter. This session is timed for the point where decisions are still live.

Five partners. Five perspectives on peak season.

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We’re bringing together experts across the APAC ecommerce stack—customer support, site build and performance, returns, personalisation, and campaign planning—for an open, practical conversation about BFCM.

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Each is working alongside brands this season, bringing fresh insights into what’s working, where teams are getting stuck, and what to prioritise next.

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Who is this for?

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APAC ecommerce and DTC teams preparing for or navigating BFCM who want practical advice they can put to work this peak season.

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E-Commerce Sessions, l'événement animé par des marchands pour des marchands est de retour pour une journée immanquable, le 17 novembre 2026 ! 

​📅 17 novembre | 10h-20h

📍 Paris 8e - Salons Hoche

👥 +100 C-level eCommerce

🔒 Réservé aux marchands, nombre de places limité

​Organisées par Dn’D, Rainbow, Ben & Vic et Le Café de l’E-Commerce, les E-Commerce Sessions proposent des tables rondes exclusives de marchands, rassemblent les acteurs phares du marché autour de temps d’échanges pertinents et inspirants.

​Au micro, des marchands qui parlent aux marchands de leurs véritables problématiques ! Des conférences animées par Laetitia Lamari et Adrien Naeem bien connus pour Le Café de l’E-Commerce !

​Les intervenants de cette session :

• ​Regis Pennel, Directeur E-Commerce @ Galeries Lafayette
• ​Jonathan Attali, Chief Marketing & Digital Officer @ Zadig&Voltaire
• ​Léa MORALY, Directrice Digitale @ Soeur

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Four partners. Four ways to turn peak-season buyers into loyal customers.

We’re bringing together experts across the EMEA ecommerce stack (customer support, loyalty, post-purchase experience and personalisation) for a fast, practical conversation about what happens after BFCM.

Each partner will share a focused 10-minute presentation drawing on what they’re seeing with brands right now, so you leave with ideas you can act on before the season wraps.

Join us LIVE on December 3 @ 2PM EST for Episode 20 of the Ultimate Shopify Customer Journey Series.

We’re breaking down how leading DTC brands design customer experiences that drive real revenue — not just good vibes.

You’ll learn how to:

• Build CX proactively (not reactively)
• Align teams across the full customer journey
• Map experiences from first click → retention
• Eliminate friction before it kills conversions

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This isn’t just another webinar — it’s your 2026 CX growth playbook.

Every year, BFCM reveals a lot about how people shop. This year, we'll see where commerce is going next, and offer a glimpse into how AI is changing the way brands work.

On December 8, join us as we dig into the data from this year's biggest shopping weekend. We'll talk through where brands found success, what changed in their strategies, and what it all means for your team heading into 2027. We'll also share how AI-powered workflows can help you turn those insights into action, faster.

Join our quarterly Product Town Hall to get a walkthrough of the latest features we’ve launched — and learn how to start using them to drive more impact. In this live session, our Product team will break down what we’ve recently released, why it matters, and how you can apply it to your day-to-day workflows right away.

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We'll cover:

• Redesigned Chat 
• Centralized Knowledge
• Opportunities
• Shopify Metafields
• AI Agent on SMS

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... and much more! 

Don't miss out on valuable insights — participate in a lively discussion with our Product team. We're excited to see you there!

Can't make it to the event? Register anyway and get a copy of the recording!