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Self-service
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Respond faster
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Respond faster
Flows
Respond faster
EMPOWER SUPPORT TEAMS
Order management
Customer Sidebar
Multi-Stores
Views
MEASURE & IMPROVE
Revenue Statistics
Know your bottom line
Live Statistics
Monitor performance in real time
Satisfaction survey
Keep your customers happy
Support performance
Your control center
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Shopify
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OVERVIEW
Product overview
Machine learning & A.I.
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Lauren Strapagiel
Content Writer
LinkedIn
Lauren Strapagiel is a journalist and content marketer based in Calgary, Alberta.
Articles by Lauren Strapagiel
Playbook
CX Design
Using Social Commerce to Drive Growth & Revenue for Your Business
15 min read . By Lauren Strapagiel
By Lauren Strapagiel
Social Media
Ecommerce Growth
Order Fulfillment for Ecommerce: Process, Tips, & Tools
17 min read . By Lauren Strapagiel
By Lauren Strapagiel
Fulfillment and Returns
13 Live Chat Support Metrics to Measure and Improve Your Chat Strategy
15 min read . By Lauren Strapagiel
By Lauren Strapagiel
Live Chat
Customer Service Measurement
Ecommerce Payment Processing: How It Works & The Best Providers
13 min read . By Lauren Strapagiel
By Lauren Strapagiel
Ecommerce Conversion
Apps and Integrations
5 Types of Ecommerce Inventory Management (+ Tips and Tools)
18 min read . By Lauren Strapagiel
By Lauren Strapagiel
Fulfillment and Returns
10 Customer Apology Email Templates to Help Retain Business
12 min read . By Lauren Strapagiel
By Lauren Strapagiel
Customer Experience
Chatbot vs. Live Chat Software: What's the Right Solution?
13 min read . By Lauren Strapagiel
By Lauren Strapagiel
Live Chat
Automation and Self-Service
Black Friday Trends: What The Statistics Tell Us About BFCM & Ecommerce
9 min read . By Lauren Strapagiel
By Lauren Strapagiel
Black Friday—Cyber Monday (BFCM)
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