With this integration, you can segment your customers in Omnisend based on customer feedback and tags from Gorgias.
This will allow you to:
At 6pm on the second day of Black Friday week, our CX agent said: ‘Alright, I’ll see you tomorrow. We’re at inbox zero.’ Without Automate, that wouldn’t happen.
Ron Shah
CEO and Co-Founder
at
Obvi
Now, customers can self-serve for 50% of interactions. It's a win-win: Our team has double the time to focus on tickets that need human attention, and customers are getting much faster responses.
Molly Kerrigan
Senior Director of Retention
Shinesty
Automating low-stakes, high-volume tickets lets my team focus on meaningful, personalized conversations and boosted our CSAT to 4.77.
Clara Zaoui
Head of CRM and Customer Care
Joone
Reinventing customer care
Streamline support with Mirakl for Gorgias.
The entire Corso Post-Purchase Platform in a Gorgias widget
Manage & reply to customers reviews without leaving Gorgias