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LateShipment.com

Proactively handle issues for a positive delivery experience
Get Started With Gorgias
Trusted Partner
Pricing
Pricing
Starts at $0.07 per shipment tracked.

With LateShipment.com’s Delivery Experience Management (DEM) Platform for Gorgias, merchants can set up automated triggers to create tickets for delivery issues and proactively resolve them, automate order status notifications to customers, and provide branded order tracking experiences, in addition to being able to report orders as lost or damaged for claiming carrier refunds.

Don’t just take our word for it...

At 6pm on the second day of Black Friday week, our CX agent said: ‘Alright, I’ll see you tomorrow. We’re at inbox zero.’ Without Automate, that wouldn’t happen.

Ron Shah

Ron Shah

CEO and Co-Founder

at

Obvi

Now, customers can self-serve for 50% of interactions. It's a win-win: Our team has double the time to focus on tickets that need human attention, and customers are getting much faster responses.

Molly Kerrigan

Molly Kerrigan

Senior Director of Retention

at

Shinesty

Automating low-stakes, high-volume tickets lets my team focus on meaningful, personalized conversations and boosted our CSAT to 4.77.

Clara Zaoui

Clara Zaoui

Head of CRM and Customer Care

at

Joone

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