Efficiently Address Customer Queries via SMS

Real-Time Conversations

It will enable shoppers to enjoy real-time conversations on one device, allowing agents to answer questions with Gorgias and Attentive without email delays quickly.

Answer your customers in seconds

Use Gorgias Automate to triage and respond efficiently to Attentive SMS tickets, eliminating slow response times and ensuring swift, effective customer service.

Create orders directly through Gorgias

Brands can effortlessly generate orders via the Shopify widget and utilize SMS integration to offer Shopify discounts.

Instant answers to boost customer satisfaction

Message Forwarding

All text messages received from a customer are automatically forwarded to your Gorgias inbox.

Put SMS answers on autopilot

Brands leveraging Gorgias Automate can elevate Attentive SMS campaigns with Autoresponders.

Account Integration

Seamlessly connect multiple Attentive accounts to a single Gorgias account for streamlined support and enhanced efficiency.

Promote more orders

Create orders directly through the Shopify widget and utilize the SMS integration to provide a Shopify discount.

Shopify’s top brands sell more and  support better with Gorgias

40% of the top 1.5K Shopify brands choose Gorgias. Ready to join them?

Book a demo

Trusted by 15,000 brands on their journey from first order to hundreds of millions in sales globally

Shopify's Only Premier Partner for CX

Gorgias deeply understands ecommerce brands. Its innovative conversational AI and unmatched Shopify integration help businesses harness customer conversations for impactful, scalable results.

Matt Cohn

Office of the President at Shopify

Grow your brand and lower costs

Learn Shopify brands automate 60% of support and lift online revenue by up to 32% with Gorgias

Dynamic recommendations | Convert shoppers with recommendations personalized on browsing behavior, past purchases, and cart contents.

Adaptive AI | Boost sales while protecting margins with adaptive AI that generates unique discount codes based on shopper behavior and intent.

Chat in checkout | Prevent cart abandonment by engaging customers when they enter shipping details, choose payments, and confirm orders.

Measure conversions | Track which interactions lead to sales to prove your revenue impact, incentivize agents, and optimize your strategy.

Track orders | Spend time on high-value interactions, not sharing order status over and over (and over). Let AI send instant, real-time updates.

Edit orders | Avoid costly misshipments by handling time-sensitive order edits before orders go to fulfillment—24/7, even if your team’s offline.

Complex updates | Customize workflows to fetch data and chain together updates across Shopify and your entire stack.

One-tab tool | Boost agent efficiency by resolving every ticket in one tab. Cancel, refund, duplicate, and edit without leaving your helpdesk.

Prioritize tickets | Focus your team on the most important interactions, such as time-sensitive channels, questions from big spenders, active subscribers, and any of your other priorities.

Multiple brands | Consolidate tools and connect all your sub-brands. Easily manage each brand’s teams, tickets, and reports independently.

Customer context | Give your team the context they need for 5-star interactions, with the most robust and customizable customer profiles.

Customer variables | Give agents a shortcut to personalization, with templates that automatically populate with customer information.

Phone conversations | Put customer context front-and-center to efficiently suggest products, create orders, and solve issues on phone.

1. Generate Revenue

Dynamic recommendations | Convert shoppers with recommendations personalized on browsing behavior, past purchases, and cart contents.

Adaptive AI | Boost sales while protecting margins with adaptive AI that generates unique discount codes based on shopper behavior and intent.

Chat in checkout | Prevent cart abandonment by engaging customers when they enter shipping details, choose payments, and confirm orders.

Measure conversions | Track which interactions lead to sales to prove your revenue impact, incentivize agents, and optimize your strategy.

2. Automate Support

Track orders | Spend time on high-value interactions, not sharing order status over and over (and over). Let AI send instant, real-time updates.

Edit orders | Avoid costly misshipments by handling time-sensitive order edits before orders go to fulfillment—24/7, even if your team’s offline.

Complex updates | Customize workflows to fetch data and chain together updates across Shopify and your entire stack.

3. Drive Efficiency

One-tab tool | Boost agent efficiency by resolving every ticket in one tab. Cancel, refund, duplicate, and edit without leaving your helpdesk.

Prioritize tickets | Focus your team on the most important interactions, such as time-sensitive channels, questions from big spenders, active subscribers, and any of your other priorities.

Multiple brands | Consolidate tools and connect all your sub-brands. Easily manage each brand’s teams, tickets, and reports independently.

4. Personalize

Customer context | Give your team the context they need for 5-star interactions, with the most robust and customizable customer profiles.

Customer variables | Give agents a shortcut to personalization, with templates that automatically populate with customer information.

Phone conversations | Put customer context front-and-center to efficiently suggest products, create orders, and solve issues on phone.

Explore tools for the entire ecommerce journey, all built for Shopify

Gorgias Automate

Resolve 60% of support inquiries and increase team efficiency.

Learn more ↗

Gorgias Helpdesk

All your customer support, all in one place.

Learn more ↗

Gorgias AI Agent for Sales

Drive more sales through personalized pre-sales assistance.

Learn more ↗

“It's amazing that we're able to create any custom solutions we want with Gorgias's open API. We created a process to create tickets in Gorgias when high-risk orders come through Shopify. Gorgias is way more than a typically helpdesk.”

Zoe Khan, VP of Retention and Customer Experience

Read case study ↗

“Gorgias is a great tool — streamlined and connected with Shopify in a really straightforward way that makes it easy to handle customer orders."

Addison Debter, Head of Customer

Read case study ↗

"We used to use Salesforce but Gorgias integrates much better with Shopify and other ecommerce tools. While Salesforce needed heavy development, Gorgias connected to our entire stack with just a few clicks. Our team can now manage workflows without needing custom development — we save $100k/year by switching.”

Emily McEnany, Senior CX Manager

Read case study ↗

“Having all the information from both Shopify and ShipBob at our fingertips is a big thing for us. The Gorgias integration makes it so easy to answer customer questions quickly, instead of having to go from one platform to another on this big wild goose chase for information. It makes for a more efficient customer experience.”

Lexi Goldberg, Customer Service Manager

Read case study ↗

“We migrated from another popular ticketing system to Gorgias, which is highly integrated with the Shopify ecosystem. It really helps our CX teams to be efficient and accurate. When we're looking at first response time, CSAT, and NPS, we get the full scope of the experience instead of relying in silos.”

Alexandria Collis, Director of Operations

Read case study ↗

“We were able to streamline our marketing approach because we can see each customer’s Shopify history within Gorgias. So our communication has become very customized, very personalized, which garners more responses as opposed to the very templated messages that usually happen with SMS marketing efforts.”

June Matira, Client Onboarding Manager

Read case study ↗

Discover why more than 15,000 brands choose Gorgias

Get started for free Book a demo

Get Started

Start free trial

On-the-go shopping updates with Gorgias & Attentive SMS

On-the-go shopping updates with Gorgias & Attentive SMS

Efficiently Address Customer Queries via SMS