Alloy

Alloy Automation is an ecommerce automation tool that’s like a more advanced version of Shopify Flow and Zapier.
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Alloy Automation is a no-code platform for ecommerce brands to build automated workflows that save time and increase efficiency. Trigger actions in 150+ apps from customers and tickets created, plus ticket messages in Gorgias.  

Top brands use Alloy to automate tedious operations tasks and to power more personalized marketing. At the end of the day, lean teams can use automation to get more done. In addition to customized workflows, Alloy enables users to start from a library of 100+ prebuilt recipes that top users of the platform have created.

See what leading brands like Brooklinen, Bokksu, Doe Lashes, & others use.

Use cases:

  • When a customer is created in Gorgias, update it in Netsuite
  • When a ticket is created in Gorgias, send a slack message to your team
  • Insert daily shipment tracking data from your 3PL into Gorgias
  • Upload files from customers directly to Google Drive
  • Add Typeform survey data into customer profiles
  • When customers request a return, upload details as a ticket
  • Auto-create tickets for poor reviews from Stamped, Yotpo, Reviews.io, LoyaltyLion, & more
"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
Molly Wallace Kerrigan
VP Marketing
"Nowadays, people expect quick responses and rapid assistance. AI Agent is perfect to meet these expectations."
Sindi Melgar
Customer Service Manager
"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."
Tosha Moyer
Senior CX Manager
"Customers like that the discount code is coming from what looks like a chat. It's the most successful of all of our campaigns."
Mia Chapa
Sr. Director of Customer Experience