{"key":"negative","value":712},{"key":"positive","value":1309},{"key":"neutral","value":70}

{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":244}","{\"Customer Service Responsiveness\":238}","{\"Customer Service Helpfulness\":206}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Timeliness\":180}","{\"Delivery Shipping Overall Delivery Shipping\":177}","{\"Delivery Shipping Carrier Performance\":37}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":221}","{\"Product Quality Functionality\":79}","{\"Product Quality Durability\":71}"]}

{"key":"company_reputation","value":"{\"company_avg_topic_rating\":5.0,\"industry_avg_topic_rating\":3.7}"},{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":1.5,\"industry_avg_topic_rating\":1.6}"},{"key":"loyalty_program","value":"{\"company_avg_topic_rating\":3.7,\"industry_avg_topic_rating\":4.1}"},{"key":"product_variety","value":"{\"company_avg_topic_rating\":3.8,\"industry_avg_topic_rating\":4.5}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":3.6,\"industry_avg_topic_rating\":4.4}"},{"key":"order_accuracy","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.9}"},{"key":"website_user_experience","value":"{\"company_avg_topic_rating\":3.5,\"industry_avg_topic_rating\":4.5}"},{"key":"packaging","value":"{\"company_avg_topic_rating\":2.2,\"industry_avg_topic_rating\":3.3}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.9,\"industry_avg_topic_rating\":3.2}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":2.9,\"industry_avg_topic_rating\":4.3}"},{"key":"pricing_value_for_money","value":"{\"company_avg_topic_rating\":2.1,\"industry_avg_topic_rating\":3.7}"},{"key":"communication_information","value":"{\"company_avg_topic_rating\":2.1,\"industry_avg_topic_rating\":3.8}"}