{"key":"positive","value":1563},{"key":"negative","value":473},{"key":"neutral","value":65}

{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":142}","{\"Customer Service Responsiveness\":116}","{\"Customer Service Helpfulness\":84}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Overall Delivery Shipping\":119}","{\"Delivery Shipping Timeliness\":110}","{\"Delivery Shipping Carrier Performance\":26}"]},{"key":"Returns Refunds","value":["{\"Returns Refunds Overall Returns Refunds\":108}","{\"Returns Refunds Ease Of Returns\":69}","{\"Returns Refunds Refund Timeliness\":52}"]}

{"key":"communication_information","value":"{\"company_avg_topic_rating\":3.6,\"industry_avg_topic_rating\":2.8}"},{"key":"company_reputation","value":"{\"company_avg_topic_rating\":4.7,\"industry_avg_topic_rating\":4.0}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":4.1,\"industry_avg_topic_rating\":3.4}"},{"key":"order_accuracy","value":"{\"company_avg_topic_rating\":1.7,\"industry_avg_topic_rating\":1.4}"},{"key":"loyalty_program","value":"{\"company_avg_topic_rating\":3.0,\"industry_avg_topic_rating\":2.7}"},{"key":"pricing_value_for_money","value":"{\"company_avg_topic_rating\":3.9,\"industry_avg_topic_rating\":3.6}"},{"key":"website_user_experience","value":"{\"company_avg_topic_rating\":4.8,\"industry_avg_topic_rating\":4.5}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":4.6,\"industry_avg_topic_rating\":4.5}"},{"key":"overall_positive_experience","value":"{\"company_avg_topic_rating\":5.0,\"industry_avg_topic_rating\":5.0}"},{"key":"gift_voucher","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.0}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":3.7,\"industry_avg_topic_rating\":3.8}"},{"key":"trust_security","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.1}"},{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":1.7,\"industry_avg_topic_rating\":1.9}"},{"key":"product_variety","value":"{\"company_avg_topic_rating\":4.1,\"industry_avg_topic_rating\":4.3}"},{"key":"packaging","value":"{\"company_avg_topic_rating\":2.8,\"industry_avg_topic_rating\":3.2}"},{"key":"payment_options","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":2.6}"}