{"key":"negative","value":31},{"key":"positive","value":93},{"key":"neutral","value":6}

{"key":"Customer Service","value":["{\"Customer Service Responsiveness\":9}","{\"Customer Service Overall Customer Service\":9}","{\"Customer Service Helpfulness\":7}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Timeliness\":5}","{\"Delivery Shipping Overall Delivery Shipping\":4}","{\"Delivery Shipping Tracking Information\":1}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":14}","{\"Product Quality Functionality\":9}","{\"Product Quality Durability\":6}"]}

{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":3.6,\"industry_avg_topic_rating\":2.8}"},{"key":"company_reputation","value":"{\"company_avg_topic_rating\":3.0,\"industry_avg_topic_rating\":2.3}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":4.3,\"industry_avg_topic_rating\":3.9}"},{"key":"website_user_experience","value":"{\"company_avg_topic_rating\":4.0,\"industry_avg_topic_rating\":4.5}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":3.9,\"industry_avg_topic_rating\":4.4}"},{"key":"pricing_value_for_money","value":"{\"company_avg_topic_rating\":2.8,\"industry_avg_topic_rating\":3.8}"}