{"key":"negative","value":33},{"key":"positive","value":4}

{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":16}","{\"Customer Service Responsiveness\":16}","{\"Customer Service Helpfulness\":14}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Overall Delivery Shipping\":9}","{\"Delivery Shipping Timeliness\":9}","{\"Delivery Shipping Carrier Performance\":1}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":4}","{\"Product Quality Materials Used\":1}","{\"Product Quality Description Accuracy\":1}"]}

{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":5.0,\"industry_avg_topic_rating\":2.6}"},{"key":"communication_information","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":2.0}"},{"key":"company_reputation","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":2.9}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.6,\"industry_avg_topic_rating\":4.3}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.3,\"industry_avg_topic_rating\":4.2}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":1.3,\"industry_avg_topic_rating\":4.3}"}