Send event-based CSAT, NPS, or CES email surveys when a ticket is updated or closed in Gorgias and export survey responses back to Gorgias as customer properties. Build engaging customer experiences for brand growth and repeat sale. Measure customer satisfaction with NPS, CSAT, or CES surveys following support interactions when tickets are updated or closed in Gorgias. Identify and tackle service issues causing dissatisfaction or preventing customer returns. Export survey results into Gorgias as customer properties.

• Measure customer satisfaction after each support interaction in Gorgias, such as ticket status update or closure.
• Personalize and A/B test survey templates and send them via a dedicated email delivery infrastructure.
• Uncover the key drivers impacting your CX and export results into Gorgias as customer properties.

How Retently & Gorgias work together?

• Send transactional surveys when tickets are updated or closed in Gorgias.
• Export survey responses to customers’ profiles in Gorgias as properties.